Set Up Wall boards

Navigate to Configuration | Wallboards | Add.

Give the wall board a name and a description.

Select one or multiple queues and/or IVRs specify the order displayed.

Select desired data columns and the order displayed. See Wallboards for column details.

Select an OU where the wall board should be located. See Organizational Units

Choose a picture for your wallboard (optional).

The following columns are supported for IVRs:

• Live

• Longest waiting

• Calls

• Avg Handle

• Requested Callbacks

All columns are supported for queues.

Wallboard are linked to an organization Unit. For a user to see a wallboard, they will need a data access policy assigned directly to the organization unit.

The queue color shown on the wall board can be customized. Queues & IVRs | Select queue | Edit | Color