# Remove Contact Center

#### **Preauthorization of deletion request**

1. Administration | Settings | Invoice 
2. In the Legal Name field enter "Authorization to delete Landis Contact Center organization" | Save All

#### Remove service account credentials

1. Administration | Settings | External Services
2. Remove Presence API credentials | Save

**Landis Contact Center Organization Name**

1. Find and save Landis Contact Center organization name for final step. See [Organization Name](/definitions/contact-center-organization.md)

**Remove Landis Contact Center Properties in Azure**

1. Navigate to **"**[**https://portal.azure.com**](https://portal.azure.com)**"** using a Microsoft **Admin** account
2. Search and select **Enterprise Applications**
3. In Enterprise Applications, search for **Landis Contact Center**
4. You will see **up to 5** Landis Contact Center applications
5. Select each application and delete it from the **Properties tab**

**Delete Teams resource accounts associated with Contact Center queues and IVRs**

1. In Teams, unassign the phone number applied to each resource accounts.
2. Navigate to "<https://admin.microsoft.com>" using a Microsoft Admin account.  Users | Active users
3. Select appropriate resource accounts and delete

**Remove Policy Recording Configuration in Teams (If Previously Enabled)**

1. Run the following PowerShell script for the data center location of your Landis Contact Center organization to remove the recording configuration. (The MicrosoftTeams PowerShell module will need to be installed.)

{% tabs %}
{% tab title="North America" %}

```powershell
Connect-MicrosoftTeams

$RA = Get-CsOnlineApplicationInstance | where {$_.applicationid -eq "3a08b250-02ce-4316-94f7-069f4ae0c41b"}
if ($RA){
    Write-Host "Getting Teams recording policies..."
    $TCRPS = Get-CsTeamsComplianceRecordingPolicy | Where {$_.ComplianceRecordingApplications.Id -eq $RA.ObjectId}
    if ($TCRPS){
        Foreach ($TCRP in $TCRPS){
            if ($TCRP.ComplianceRecordingApplications.Count -eq 1){
                Write-Host "Removing Landis Teams recording policy from users..."
                Get-CsOnlineUser | where {$_.TeamsComplianceRecordingPolicy -eq ($TCRP.Identity.Split(":"))[1]} | Grant-CsTeamsComplianceRecordingPolicy -PolicyName $null
                $groups = Get-CsGroupPolicyAssignment | Where-Object {$_.PolicyType -like "TeamsComplianceRecordingPolicy" -and $_.PolicyName -eq ($TCRP.Identity.Split(":"))[1]}
                    if ($groups){
                        Foreach ($group in $groups){
                        Grant-CsTeamsComplianceRecordingPolicy -Group $group.groupid -PolicyName $null
                        }
                    }
                Write-Host "Removing Landis recording policy..."
                Remove-CsTeamsComplianceRecordingPolicy -Identity $TCRP.Identity
            }
            if ($TCRP.ComplianceRecordingApplications.Count -ge 2){
                Write-Host "Removing Landis recording application from Teams recording policy..."
                $removedLCCRA = $tcrp.ComplianceRecordingApplications | Where-Object {$_.Id -ne $ra.ObjectId}
                Set-CsTeamsComplianceRecordingPolicy $TCRP.Identity -ComplianceRecordingApplications @($removedLCCRA)
            }
            Write-Host "Completed! Please delete the Landis recording user account" $ra.UserPrincipalName
        }
    }
}
```

{% endtab %}

{% tab title="EMEA" %}

```powershell
Connect-MicrosoftTeams

$RA = Get-CsOnlineApplicationInstance | where {$_.applicationid -eq "bbe41b28-a679-4d11-86e7-00afa56d15d7"}
if ($RA){
    Write-Host "Getting Teams recording policies..."
    $TCRPS = Get-CsTeamsComplianceRecordingPolicy | Where {$_.ComplianceRecordingApplications.Id -eq $RA.ObjectId}
    if ($TCRPS){
        Foreach ($TCRP in $TCRPS){
            if ($TCRP.ComplianceRecordingApplications.Count -eq 1){
                Write-Host "Removing Landis Teams recording policy from users..."
                Get-CsOnlineUser | where {$_.TeamsComplianceRecordingPolicy -eq ($TCRP.Identity.Split(":"))[1]} | Grant-CsTeamsComplianceRecordingPolicy -PolicyName $null
                $groups = Get-CsGroupPolicyAssignment | Where-Object {$_.PolicyType -like "TeamsComplianceRecordingPolicy" -and $_.PolicyName -eq ($TCRP.Identity.Split(":"))[1]}
                    if ($groups){
                        Foreach ($group in $groups){
                        Grant-CsTeamsComplianceRecordingPolicy -Group $group.groupid -PolicyName $null
                        }
                    }
                Write-Host "Removing Landis recording policy..."
                Remove-CsTeamsComplianceRecordingPolicy -Identity $TCRP.Identity
            }
            if ($TCRP.ComplianceRecordingApplications.Count -ge 2){
                Write-Host "Removing Landis recording application from Teams recording policy..."
                $removedLCCRA = $tcrp.ComplianceRecordingApplications | Where-Object {$_.Id -ne $ra.ObjectId}
                Set-CsTeamsComplianceRecordingPolicy $TCRP.Identity -ComplianceRecordingApplications @($removedLCCRA)
            }
            Write-Host "Completed! Please delete the Landis recording user account" $ra.UserPrincipalName
        }
    }
}
```

{% endtab %}
{% endtabs %}

2. Delete the user account that was listed in the output of the above script.

**Contact Landis Technologies Customer Support To Delete Organization**

1. Open a ticket at **"**[**https://support.landis.cloud**](https://support.landis.cloud)**"**
2. Request to delete your contact center organization. Include your Landis Contact Center organization name (retrieved above) and your Microsoft 365 tenant ID.


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