Remove Contact Center
- 1.Administration | Settings | Invoice
- 2.In the Legal Name field enter "Authorization to delete Landis Contact Center organization" | Save All
- 1.Administration | Settings | External Services
- 2.Remove Presence API credentials | Save
Landis Contact Center Organization Name
- 1.
Remove Landis Contact Center Properties in Azure
- 1.
- 2.Search and select Enterprise Applications
- 3.In Enterprise Applications, search for Landis Contact Center
- 4.You will see up to 4 Landis Contact Center applications
- 5.Select each application and delete it from the Properties tab
Delete Teams resource accounts associated with Contact Center queues and IVRs
- 1.In Teams, unassign the phone number applied to each resource accounts.
- 2.
- 3.Select appropriate resource accounts and delete
Remove Policy Recording Configuration in Teams (If Previously Enabled)
- 1.Run the following PowerShell script to remove the recording configuration. (The MicrosoftTeams PowerShell module will need to be installed.)
Connect-MicrosoftTeams
$RA = Get-CsOnlineApplicationInstance | where {$_.applicationid -eq "3a08b250-02ce-4316-94f7-069f4ae0c41b"}
if ($RA){
Write-Host "Getting Teams recording policies..."
$TCRPS = Get-CsTeamsComplianceRecordingPolicy | Where {$_.ComplianceRecordingApplications.Id -eq $RA.ObjectId}
if ($TCRPS){
Foreach ($TCRP in $TCRPS){
if ($TCRP.ComplianceRecordingApplications.Count -eq 1){
Write-Host "Removing Landis Teams recording policy from users..."
Get-CsOnlineUser | where {$_.TeamsComplianceRecordingPolicy -eq ($TCRP.Identity.Split(":"))[1]} | Grant-CsTeamsComplianceRecordingPolicy -PolicyName $null
Write-Host "Removing Landis recording policy..."
Remove-CsTeamsComplianceRecordingPolicy -Identity $TCRP.Identity
}
if ($TCRP.ComplianceRecordingApplications.Count -ge 2){
Write-Host "Removing Landis recording application from Teams recording policy..."
$removedLCCRA = $tcrp.ComplianceRecordingApplications | Where-Object {$_.Id -ne $ra.ObjectId}
Set-CsTeamsComplianceRecordingPolicy $TCRP.Identity -ComplianceRecordingApplications @($removedLCCRA)
}
Write-Host "Completed! Please delete the Landis recording user account" $ra.UserPrincipalName
}
}
}
- 2.Delete the user account that was listed in the output of the above script.
Contact Landis Technologies Customer Support To Delete Organization
- 1.
- 2.Request to delete your contact center organization. Include your Landis Contact Center organization name (retrieved above) and your Microsoft 365 tenant ID.
Last modified 1mo ago