> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/callback-requests.md). # Callback Requests Navigate to Analytics & Reports | Callback Requests Displays a list of callback requests. For report options (e.g., filtering), See [Report Options](/appendix/report-options.md) | Column | Description | | -------------------------- | ----------------------------------------------------------------------------------------------------- | | "..." | Button that displays actions that can be performed on that record. | | Direction | Direction of interaction (Inbound/Outbound). | | Start | Start date/time of interaction. | | End | End date/time of interaction. | | When | Approximate time difference between when the callback was created and now. | | Callback | Displays if the contact requested a callback. Agents can complete the callback by selecting the icon. | | Status | Current status of callback request. | | Callback Contact | Callback phone number or UPN. | | Callback Description | Description of callback. | | Callback Completed By User | The user that completed the callback. | | Date Callback Completed | Date and time when the callback was completed. | | Contact Name | Name of contact. | | Contact Id | Id of contact. | | Queue/IVR | Name of Queue | | Length | Total length of interaction | | Wait Time | Total time the interaction was waiting in queue | | Leave Reason | Reason why contact abandoned. | | OU | Displays the organization unit where the interaction detail record is stored. | | OU Path | Displays the organization unit path where the interaction detail record is stored. | | Scenario Id | Unique Id of interaction | | From | Displays if the interaction originated from another IVR or Contact Center Queue. | | To | Displays if the interaction was transferred to another IVR or Contact Center Queue. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cc.docs.landis.cloud/reports/callback-requests.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.