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Getting Started
We have designed Contact Center to be a simple as possible to setup.
- Grant Contact Center service permissions to interact with your Microsoft Teams tenant
- Configure your Organization's Contact Center settings
A free 30 day full featured trial is included in the initial setup.
Select Sign in with Microsoft button. We recommend using a Microsoft 365 Global Administrator account.
Field | Description |
Organization Name | This will be the short name for your organization and cannot be changed. It cannot include spaces. |
Organization Display Name | This will be a longer and more descriptive name for your organization. |
Admin Email | This is the Administrators email account |
Click Submit.
Creating a new service for your organization should just take a few seconds.
When the service for your organization is created, sign into the service portal to continue.
To grant contact center the ability to interact with the organization's Teams and Azure tenant, sign in to the portal and navigate to Administration | Settings. Select the three Grant Permissions buttons. The requested permissions will be listed when granting consent. The permissions needed will be listed when granting consent. Also see Integration Permissions
Verify that you are signed into the correct Microsoft 365 tenant before granting permissions.
To speed up getting started, your contact center will have preconfigured wrap-up questions, wall boards, user roles and so on.
Last modified 3mo ago