# Getting Started

## Overview

We have designed Contact Center to be a simple as possible to setup. 

* [ ] Enable the Contact Center [Service](https://cc.docs.landis.cloud/definitions/contact-center-service) for your organization (creating a New [Organization](https://cc.docs.landis.cloud/definitions/contact-center-organization))
* [ ] Grant Contact Center service permissions to interact with your Microsoft Teams tenant
* [ ] Configure your Organization's Contact Center settings

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A free 30 day full featured trial is included in the initial setup.
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{% embed url="<https://youtu.be/IOTOEJhi2Kg>" %}

## Enabling the Service for Your Organization

&#x20;Browse to <https://cc.landis.cloud/account/organization-signup>

Select Sign in with Microsoft button. We recommend using a Microsoft 365 Global Administrator account.

| Field                     | Description                                                                                                                     |
| ------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Organization Name         | This will be the short name for your organization and cannot be changed. It cannot include spaces.                              |
| Organization Display Name | This will be a longer and more descriptive name for your organization.                                                          |
| Admin Email               | This will be populated automatically.                                                                                           |
| Region                    | Choose your preferred region for hosting your contact center organization. This decision is final and cannot be modified later. |

Click Submit.

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Creating a new service for your organization should just take a few seconds.
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When the service for your organization is created, sign into the service portal to continue.&#x20;

## Granting Permissions to Microsoft 365 Services

### Grant Teams/Azure Permissions

To grant contact center the ability to interact with the organization's Teams and Azure tenant, sign in to the portal and navigate to Administration | Settings.  Select the four Grant Permissions buttons.  The requested permissions will be listed when granting consent. The permissions needed will be listed when granting consent. Also see [Integration Permissions](https://cc.docs.landis.cloud/appendix/integration-permissions)

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Verify that you are signed into the correct Microsoft 365 tenant before granting permissions.
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## Configure for Your Organization

Your are now ready to configure some contact center specific settings. See [Setup](https://cc.docs.landis.cloud/setup)

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To speed up getting started, your contact center will have preconfigured wrap-up questions, wall boards, user roles and so on.&#x20;
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