# Pick Call

Live Status | Queue status | Select queue | Pick Call

Select a call that is waiting in queue. Select the Pick Call button. After a few seconds, an incoming Teams call should appear for the supervisor that selected the Pick Call button.

{% hint style="info" %}
If calls do not appear in Live Calls or Queue status, the user may not have a data access policy to view this data.  The same applies if the barge, listen in, whisper in, or call pick button does not appear on a call.
{% endhint %}


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