Pick Call

Live Status | Queue status | Select queue | Pick Call

Select a call that is waiting in queue. Select the Pick button. After a few seconds, an incoming Teams call should appear for the supervisor that selected the Pick button.

If calls do not appear in Live Interactions or Queue status, the user may not have a data access policy to view this data. The same applies if the barge, listen in, whisper in, or pick button does not appear on a call.