# Diagnostics

Navigate to Administration | Diagnostics

This page can be used to troubleshoot why queue calls are not functioning properly and why an individual agent is not being alerted.

Select a queue. Once a queue has been selected, an agent can also be selected. Any fields with a red X could potentially be causing problems.

Queue Info:

| Column         | Description                                                                                     |
| -------------- | ----------------------------------------------------------------------------------------------- |
| Alert Timeout  | Displays the alert timeout in seconds. Minimum should be 10 seconds when using toast alerts.    |
| Queue Timeout  | Displays Queue timeout in seconds and the next action (if enabled).                             |
| Routing Type   | Displays routing type. See [Routing Type](/appendix/routing-type.md)                            |
| Alert Type     | Displays alert type. See [Alerting Type](/appendix/alerting-type.md)                            |
| Has Agents     | Displays if there are agents assigned to the queue                                              |
| Business hours | Displays business hours configuration. If showing red X, the current time is off hours.         |
| Holiday Hours  | Displays if holiday hours are configured. If showing red X, the current time is during holiday. |

Agent Info:

| Column                     | Description                                                                                                                                                           |
| -------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Agent panel open           | Displays if the agent has the agent panel open                                                                                                                        |
| Agent Status               | Displays current agent status. If showing red X, the status does not allow agent to receive call alerts.                                                              |
| Member of this Queue?      | Displays if the agent is a member of the selected queue.                                                                                                              |
| Queue Sign-in State        | Displays if the agent is currently signed into the selected queue.                                                                                                    |
| Signed into Skills Routing | Displays if the agent is currently signed into skills routing.                                                                                                        |
| Presence                   | Displays current Teams presence. (If queue is enabled for Teams presence based routing) See [Teams Presence Based Routing](/appendix/teams-presence-based-routing.md) |
| Any Current Alerts?        | Displays if the agent has any current call alerts.                                                                                                                    |
| Any Current Calls?         | Displays if the agent is currently in a call.                                                                                                                         |
| Any wrap-up Calls?         | Displays if the agent is currently in a wrap-up state.                                                                                                                |


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