# Data Collection Records

Navigate to Analytics & Reports | Data Collection Records | Select a Data Collection Set

Displays a list of IVR calls with the associated data collection records.

For report options (e.g., filtering), See [Report Options](/appendix/report-options.md)

| Column                         | Description                                                                                          |
| ------------------------------ | ---------------------------------------------------------------------------------------------------- |
| "..."                          | Button that displays actions that can be performed on that record.                                   |
| Direction                      | Direction of call (Inbound/Outbound).                                                                |
| Start                          | Start date/time of call.                                                                             |
| End                            | End date/time of call.                                                                               |
| When                           | Start time of call in relation to the current date/time.                                             |
| IVR Name                       | Name of IVR.                                                                                         |
| Caller Name                    | Name of caller.                                                                                      |
| Caller Number                  | Number of caller.                                                                                    |
| Length                         | Length of time call was connected to IVR.                                                            |
| To                             | Displays if the call was transferred to another IVR or Contact Center Queue.                         |
| Transfer Type                  | Displays how the call was transferred out of the IVR.                                                |
| From                           | Displays if the call originated from another IVR or Contact Center Queue.                            |
| OU                             | Displays the organization unit where the call detail record is stored.                               |
| Scenario Id                    | Microsoft Teams Call ID                                                                              |
| Data Value 01 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 02 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 03 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 04 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 05 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 06 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 07 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 08 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 09 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 10 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 11 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 12 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 13 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 14 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 15 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 16 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 17 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 18 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 19 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |
| Data Value 20 or friendly name | Value populated in the IVR for this field. See [Data Collection](/administration/data-collection.md) |


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