Data Collection Records
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Displays a list of IVR calls with the associated data collection records.
For report options (e.g., filtering), See Report Options
"..."
Button that displays actions that can be performed on that record.
Direction
Direction of call (Inbound/Outbound).
Start
Start date/time of call.
End
End date/time of call.
When
Start time of call in relation to the current date/time.
IVR Name
Name of IVR.
Caller Name
Name of caller.
Caller Number
Number of caller.
Length
Length of time call was connected to IVR.
To
Displays if the call was transferred to another IVR or Contact Center Queue.
Transfer Type
Displays how the call was transferred out of the IVR.
From
Displays if the call originated from another IVR or Contact Center Queue.
OU
Displays the organization unit where the call detail record is stored.
Scenario Id
Microsoft Teams Call ID
Data Value 01 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 02 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 03 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 04 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 05 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 06 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 07 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 08 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 09 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 10 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 11 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 12 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 13 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 14 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 15 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 16 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 17 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 18 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 19 or friendly name
Value populated in the IVR for this field. See Data Collection
Data Value 20 or friendly name
Value populated in the IVR for this field. See Data Collection
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