Transferring Calls

Landis Agent panel

Due to Calling API limitation at this time, Call Transfer feature in the Landis Agent panel is not recommended for high volume of call transfers.

1. Add Participant

2. When transferree answers the agent can disconnect the call (in Teams).

Teams Active call window

See: https://support.microsoft.com/en-us/office/transfer-a-call-in-teams-b7f40f14-e083-46b9-b739-68038c8f73a0

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