Agent Status Profiles
Agent statuses can be selected by agents on the agent panel to specify their current status. Available, Break, and Off are created by default. Each status can be configured to allow calls or not allow calls when the agent has selected the status. Custom statuses can also be created.
Column | Description |
Name | Name of agent status |
Description | Description of agent status |
Can Receive Calls | Determines if calls are routed to an agent when the status is selected |
Default | Sets the default status when new users are created |
Display Order | Order of agent statuses listed on the agent panel. |
Last modified 2yr ago