# Agent Status Profiles

Agent statuses can be selected by agents on the agent panel to specify their current status. Available, Break, and Off are created by default. Each status can be configured to allow calls or not allow calls when the agent has selected the status. Custom statuses can also be created. 

Historical reports of agent status can be found on the [Agent timeline report](/reports/agent-timeline.md).

Total time in a specific status can be found in the Agent Summary report. If not shown, you may need to toggle on the status columns.

| Column            | Description                                                               |
| ----------------- | ------------------------------------------------------------------------- |
| Name              | Name of agent status                                                      |
| Description       | Description of agent status                                               |
| Display Order     | Order of agent statuses listed on the agent panel.                        |
| Can Receive Calls | Determines if calls are routed to an agent when the status is selected    |
| Default           | Sets the default status when new users are created                        |
| RONA              | See [Reroute on No Answer (RONA)](/appendix/reroute-on-no-answer-rona.md) |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/appendix/agent-status-profiles.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.