> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/appendix/agent-status-profiles.md).

# Agent Status Profiles

Agent statuses can be selected by agents on the agent panel to specify their current status. Available, Break, and Off are created by default. Each status can be configured to allow interaction or not allow interactions when the agent has selected the status. Custom statuses can also be created. 

Historical reports of agent status can be found on the [Agent timeline report](/reports/agent-timeline.md).

Total time in a specific status can be found in the Agent Summary report. If not shown, you may need to toggle on the status columns.

| Column                   | Description                                                                   |
| ------------------------ | ----------------------------------------------------------------------------- |
| Name                     | Name of agent status                                                          |
| Description              | Description of agent status                                                   |
| Display Order            | Order of agent statuses listed on the agent panel.                            |
| Can Receive Interactions | Determines if interactions are routed to an agent when the status is selected |
| Default                  | Sets the default status when new users are created                            |
| RONA                     | See [Reroute on No Answer (RONA)](/appendix/reroute-on-no-answer-rona.md)     |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cc.docs.landis.cloud/appendix/agent-status-profiles.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.