Agent Status Profiles

Agent statuses can be selected by agents on the agent panel to specify their current status. Available, Break, and Off are created by default. Each status can be configured to allow calls or not allow calls when the agent has selected the status. Custom statuses can also be created.

Historical reports of agent status can be found on the Agent timeline report.




Name of agent status


Description of agent status

Can Receive Calls

Determines if calls are routed to an agent when the status is selected


Sets the default status when new users are created

Display Order

Order of agent statuses listed on the agent panel.

Last updated