Agent Status

Navigate to Live Status | Agent Status

View current agent status

For report options (e.g., filtering), See Report Options

Hover over a user's avatar to view more information about the user, change their agent status, and access links to Agent Summary, Agent Details, and Agent Timeline.

The data access policies of the logged-in user dictate which users appear in this report. If the user has the appropriate role permissions, all users can be viewed by enabling View All Agents in the report filter.

Column	Description	Real time or Load time
User	Name of agent	Load time
Agent Status	Displays the agent status (Available, Break, or Offline)	Load time
Status Changed	Time when agent last changed their agent status	Real time
Connected	Displays if an agent has the agent panel open.	Real time
Connected Count	Number of Agent Panels agent has currently open.	Real time