Agent Status

Navigate to Live Status | Agent Status

View current agent status

For report options (e.g., filtering), See Report Options

Hover over a user's avatar to view more information about the user, change their agent status, and access links to Agent Summary, Agent Details, and Agent Timeline.

Column
Description
Real time or Load time

User

Name of agent

Load time

Agent Status

Displays the agent status (Available, Break, or Offline)

Load time

Status Changed

Time when agent last changed their agent status

Real time

Connected

Displays if an agent has the agent panel open.

Real time

Connected Count

Number of Agent Panels agent has currently open.

Real time

Last updated

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