Agent Status

Navigate to Live Status | Agent Status

View current agent status

For report options (e.g., filtering), See Report Options

Column	Description	Real time or Load time
User	Name of agent	Load time
Agent Status	Displays the agent status (Available, Break, or Offline)	Load time
Status Changed	Time when agent last changed their agent status	Real time
Connected	Displays if an agent has the agent panel open.	Real time
Connected Count	Number of Agent Panels agent has currently open.	Real time