# Queue Details

Navigate to Analytics & Reports | Queue Details

Displays Queue detail records from the Queue perspective.

For report options (e.g., filtering), See [Report Options](https://cc.docs.landis.cloud/appendix/report-options)

| Column                                 | Description                                                                                                                                     |
| -------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| "..."                                  | Button that displays actions that can be performed on that record.                                                                              |
| Direction                              | Direction of call (Inbound/Outbound).                                                                                                           |
| Start                                  | Start date/time of call.                                                                                                                        |
| End                                    | End date/time of call.                                                                                                                          |
| When                                   | Start time of call in relation to the current date/time.                                                                                        |
| Queue Name                             | Name of Queue                                                                                                                                   |
| Caller Name                            | Name of caller                                                                                                                                  |
| Caller Number                          | Number of caller                                                                                                                                |
| Length                                 | Total call length (wait time plus talk time)                                                                                                    |
| Wait Time                              | Amount of time the caller has waited in the queue before connecting with the agent                                                              |
| Talk Time                              | Amount of time the agent and caller were connected.                                                                                             |
| Agent Name                             | Name of agent that connected with the caller.                                                                                                   |
| From                                   | Displays if the call originated from an IVR or another Contact Center Queue.                                                                    |
| To                                     | Displays if the call was transferred to an IVR or another Contact Center Queue.                                                                 |
| User UPN                               | Agent user principle name.                                                                                                                      |
| Callback Requested                     | Displays if the caller requested a callback.                                                                                                    |
| Voicemail Requested                    | Displays if the caller requested to leave a voicemail.                                                                                          |
| Timed Out                              | Displays if the call timed out in the queue.                                                                                                    |
| Queue Timeout With No Available Agents | Displays if the call immediately timed out because no agents were either signed into the queue or had their agent status in an available state. |
| Abandoned                              | Displays if the caller disconnected the call before the call was connected to an agent or the call timed out.                                   |
| Outside Business Hours                 | Displays if the call was outside of business hours.                                                                                             |
| Transfer Type                          | Timeout action taken.                                                                                                                           |
| Service Level Achieved                 | Displays if the call that met the specified queue service level.                                                                                |
| OU                                     | Displays the organization unit where the call detail record is stored.                                                                          |
| Scenario Id                            | Microsoft Teams Call ID                                                                                                                         |