# Queue Details Navigate to Analytics & Reports | Queue Details Displays Queue detail records from the Queue perspective. For report options (e.g., filtering), See [Report Options](/appendix/report-options.md) | Column | Description | | -------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- | | "..." | Button that displays actions that can be performed on that record. | | Direction | Direction of call (Inbound/Outbound). | | Start | Start date/time of call. | | End | End date/time of call. | | When | Start time of call in relation to the current date/time. | | Queue Name | Name of Queue | | Caller Name | Name of caller | | Caller Number | Number of caller | | Length | Total call length (wait time plus talk time) | | Wait Time | Amount of time the caller has waited in the queue before connecting with the agent | | Talk Time | Amount of time the agent and caller were connected. | | Agent Name | Name of agent that connected with the caller. | | From | Displays if the call originated from an IVR or another Contact Center Queue. | | To | Displays if the call was transferred to an IVR or another Contact Center Queue. | | User UPN | Agent user principle name. | | Callback Requested | Displays if the caller requested a callback. | | Voicemail Requested | Displays if the caller requested to leave a voicemail. | | Timed Out | Displays if the call timed out in the queue. | | Queue Timeout With No Available Agents | Displays if the call immediately timed out because no agents were either signed into the queue or had their agent status in an available state. | | Abandoned | Displays if the caller disconnected the call before the call was connected to an agent or the call timed out. | | Outside Business Hours | Displays if the call was outside of business hours. | | Transfer Type | Timeout action taken. | | Service Level Achieved | Displays if the call that met the specified queue service level. | | OU | Displays the organization unit where the call detail record is stored. | | Scenario Id | Microsoft Teams Call ID | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cc.docs.landis.cloud/reports/queue-details.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.