Landis Contact Center for Microsoft Teams

About
Getting Started
Setup
Daily Usage
- Agent
  My Settings
  Agent Panel
  Transferring Calls
- Supervisor / Manager
  Monitor Live Calls
  Call Barge
  Pick Call
  Listen In
  Whisper In
  Listen to Recordings
  Manage Agent Status
  Manage Agent Queue Sign-ins
Analytics & Reports
Administration
Maintenance
Appendix
Definitions
- [Contact Center] Service
- [Contact Center] Organization
Service Health
- Current Incidents
- Incident Reports
What's new in Contact Center

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Appendix

Agent Status Profiles App Service Information Audio Prompts Call Popup Event Webhook External Recording/audio prompt Storage Feature States Hang Up Integration Permissions IVR Data Dip Power Automate Flow Configuration JSON IVR Design (deprecated)Languages Microsoft Azure Cognitive Services Presence API Service Account Queue Alerting Type Queue Call Back Queue Priority Queue Routing Type Remove Contact Center Report Options Create Resource Account Using PowerShell Skills Based Routing Skype for Business Hybrid Teams API Service Account Teams Presence Based Routing Terms and Conditions Timezone Reference Transfer to PSTN Trial Expiration

Last updated 4 months ago