Agent Timeline

Navigate to Analytics & Reports | Agent Timeline | Filter button | select user and/or queue

This report outlines the agent status history, queue sign-in activity, call connections in the contact center, and time spent in wrap-up by agents.

To zoom in on a specific time period, highlight the area with the mouse or use the scroll wheel.

For report options (e.g., filtering), See Report Options

More details can be seen by hovering over a bar in the timeline.