Landis Contact Center for Microsoft Teams

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Landis Contact Center for Microsoft Teams

About
Getting Started
Setup
Daily Usage
- Agent
- Supervisor / Manager
Analytics & Reports
Administration
Maintenance
Appendix
Definitions
Service Health
Feature Highlights
What's new in Contact Center

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Daily Usage

Supervisor / Manager

a user that is primarily supervising or managing other users

Monitor Live Calls Listen to Recordings Manage Agent Status Manage Agent Queue Sign-ins Quality Management Supervisor Alert

Last updated 2 months ago

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