Landis Contact Center for Microsoft Teams

About
Getting Started
Setup
Daily Usage
- Agent
  My Settings
  Agent Panel
  Transferring Calls
- Supervisor / Manager
  Monitor Live Calls
  Call Barge
  Pick Call
  Listen In
  Whisper In
  Listen to Recordings
  Manage Agent Status
  Manage Agent Queue Sign-ins
Analytics & Reports
Administration
Maintenance
Appendix
Definitions
- [Contact Center] Service
- [Contact Center] Organization
Service Health
- Current Incidents
- Incident Reports
What's new in Contact Center

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Analytics & Reports

Home Dashboard Live Calls Queue Status Agent Status Wallboards Queue Summary Agent Summary IVR Summary Queue Details Agent Details IVR Details Recordings Abandoned Calls Queue Calls by Hour Agent Timeline Wrap Up Answers Callback Requests Data Collection Records Call Details

Last updated 4 months ago