# Roles

Navigate to Administration | Roles

Roles are groups of permissions to allow or disallow users to access specific parts of contact center.

{% hint style="info" %}
Roles do not give access to IVR or queue data. See [Data Access Policies](/administration/data-roles.md)
{% endhint %}

Default roles are Admin, Manager, and User.  These default roles can be customized.

A role can be assigned as the default role that is assigned to new users.


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