Settings
Global contact center service settings
Navigate to Administration | Settings
General
Timezone
Default Timezone for all users
Grant Permissions to Remote Media
Enables call queues and IVRs
Grant Permissions to Local Media
Enables recording and sentiment.
Grant Permissions to the Teams Config Api
Enables creation of Teams resource accounts.
User Management
Allow Users to register to the system
If this is disabled, users can only be added by the admin.
New registered users are active by default
If this is disabled, new users will not be active (and can not login) until admin manually activates the account.
Use Security image question (captcha) on registration
Cookie consent enabled
Email confirmation required for login
Security
Password Complexity
Options to configure password policy
User Lock Out
Options to configure user lockout on failed login attempts
Invoice Information
Legal Name
N/A
Address
N/A
Tax/VatNo
N/A
External Services
Microsoft Azure Cognitive Services
Recording Storage Location
Ability to Store recordings in your Azure tenant by specifing the Azure blob storage connection string.
Teams API Service Account
Presence API
Other Settings
Hide bot on a call's participant list
When this setting is enabled, an agent answering a queue call will not see the queue bot as a participant in the call.
Allow agents to receive queue calls while connected to a direct recorded call
When this setting is enabled, recorded direct calls (direct inbound/outbound PSTN calls, peer to peer Teams calls, Teams meetings) will not affect queue call routing. In other words, queue calls will still route to agents that are connected to direct calls that are being recorded. Known limitations: 1. If a queue call is answered when connected to a direct call, the agent panel will not update with the queue call information. 2. Queues with Toast alert method will not display the alert in the agent panel.
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