Landis Contact Center for Microsoft Teams
  • About
  • Getting Started
  • Setup
    • Organization Settings
    • Set Up Users
    • Set Up Queue
      • Calling Queue
      • Chat Queue
        • Web Chat
    • Set Up IVR
    • Set Up Queue or IVR Resource Account
      • Option 1: Teams Admin Center
      • Option 2: Contact Center (Preview)
    • Set Up Policy Call Recording
    • Set Up Sentiment Analysis
    • Set Up Business Hours Sets
    • Set Up Holiday Hours Sets
    • Set Up Organization Units
    • Set Up Wall boards
    • Set Up Wrap-Up Question Set
    • Set Up Scheduled Reports
    • Set Up Auto Attendant [Teams]
    • Install Teams App
    • Failover Options
  • Daily Usage
    • Agent
      • My Settings
      • Agent Panel
      • Transferring Calls
    • Supervisor / Manager
      • Monitor Live Calls
        • Call Barge
        • Pick Call
        • Listen In
        • Whisper In
      • Listen to Recordings
      • Manage Agent Status
      • Manage Agent Queue Sign-ins
  • Analytics & Reports
    • Home
    • Dashboard
    • Live Calls
    • Queue Status
    • Agent Status
    • Wallboards
    • Queue Summary
    • Agent Summary
    • IVR Summary
    • Queue Details
    • Agent Details
    • IVR Details
    • Recordings
    • Abandoned Calls
    • Queue Calls by Hour
    • Agent Timeline
    • Wrap Up Answers
    • Callback Requests
    • Data Collection Records
    • Call Details
  • Administration
    • Call Settings Policies
    • Data Access Policies
    • Data Collection
    • Direct Call Records Groups
    • Organization Units
    • Queue and IVR Access Control
    • Roles
    • Settings
    • Users
    • Webhooks
  • Maintenance
    • Delete Stuck Live Calls
    • Retrieve Stuck Live Calls
    • Delete Stuck Agent Panel Calls
    • Diagnostics
    • Audit Logs
  • Appendix
    • Agent Status Profiles
    • App Service Information
    • Audio Prompts
      • Audio Files
    • Call Popup
    • Call Loop Detection
    • Create Resource Account Using PowerShell
    • Event Webhook
    • External Recording/audio prompt Storage
    • Feature States
    • Hang Up
    • Integration Permissions
    • IVR Data Dip Power Automate Flow Configuration
    • JSON IVR Design (deprecated)
    • Languages
    • Microsoft Azure Cognitive Services
    • Presence API Service Account
    • Queue Alerting Type
    • Queue Call Back
    • Queue Priority
    • Queue Routing Type
    • Remove Contact Center
    • Report Options
      • Search
      • Date Range Selector
      • Export to Excel
      • Add Filters
      • Edit Columns
    • Reroute on No Answer (RONA)
    • Skills Based Routing
      • Skill Category
      • User Skills
      • Queue Skills
    • Skype for Business Hybrid
    • Teams API Service Account
    • Teams Presence Based Routing
    • Terms and Conditions
    • Timezone Reference
    • Transfer to PSTN
    • Trial Expiration
  • Definitions
    • [Contact Center] Service
    • [Contact Center] Organization
  • Service Health
    • Current Incidents
    • Incident Reports
  • What's new in Contact Center
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On this page
  • General
  • User Management
  • Security
  • Invoice Information
  • External Services
  • Other Settings

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  1. Administration

Settings

Global contact center service settings

Navigate to Administration | Settings

General

Setting
Description

Timezone

Default Timezone for all users

Grant Permissions to Remote Media

Enables call queues and IVRs

Grant Permissions to Local Media

Enables recording and sentiment.

Grant Permissions to the Teams Config Api

Enables creation of Teams resource accounts.

User Management

Setting
Description

Allow Users to register to the system

If this is disabled, users can only be added by the admin.

New registered users are active by default

If this is disabled, new users will not be active (and can not login) until admin manually activates the account.

Use Security image question (captcha) on registration

Cookie consent enabled

Email confirmation required for login

Security

Setting
Description

Password Complexity

Options to configure password policy

User Lock Out

Options to configure user lockout on failed login attempts

Invoice Information

Setting
Description

Legal Name

N/A

Address

N/A

Tax/VatNo

N/A

External Services

Setting
Description

Microsoft Azure Cognitive Services

Recording Storage Location

Ability to Store recordings in your Azure tenant by specifing the Azure blob storage connection string.

Teams API Service Account

Presence API

Other Settings

Setting
Description

Hide bot on a call's participant list

When this setting is enabled, an agent answering a queue call will not see the queue bot as a participant in the call.

Allow agents to receive queue calls while connected to a direct recorded call

When this setting is enabled, recorded direct calls (direct inbound/outbound PSTN calls, peer to peer Teams calls, Teams meetings) will not affect queue call routing. In other words, queue calls will still route to agents that are connected to direct calls that are being recorded. Known limitations: 1. If a queue call is answered when connected to a direct call, the agent panel will not update with the queue call information. 2. Queues with Toast alert method will not display the alert in the agent panel.

Last updated 10 months ago

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See

See

See

Microsoft Azure Cognitive Services
Teams API Service Account
Presence API Service Account