Call Pop

When a new call is presented to an agent, a web page can be shown in the contact center agent panel or in a new browser tab. This web page can be populated with caller specific information. The URL and where the page is displayed can be configured in the queue setup under the Integrations tab. If the web page does not support being imbedded in an iframe, we recommend enabling the setting "Open Call Pop In New Tab". This will open the web page in a new browser tab. This option is only available after entering a URL.

When an opening curly brace is entered, a dropdown list of available placeholders will appear, and they can be selected from the list.

The below variable placeholders can be placed in the URL:

Placeholder	Description
{callername}	Caller Name
{callernumber}	Caller Number
{callerupn}	Caller User Principal Name
{calleradid}	Caller Entra ID
{callersearch}	Returns the first available property from the following, in this order: callernumber, callerupn, or calleradid.
{queuename}	Queue Name
{scenarioid}	Scenario ID of call
{datavalue#}	See Data Collection placeholders

We recommend using a PowerApp when integrating with a CRM.