> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/appendix/call-popup.md).

# Call Pop

When a new call is presented to an agent, a web page can be shown in the contact center agent panel or in a new browser tab. This web page can be populated with contact specific information. The URL and where the page is displayed can be configured in the queue setup under the [Integrations](/setup/set-up-voice-channel/setup-service.md#integrations) tab. If the web page does not support being imbedded in an iframe, we recommend enabling the setting "Open Call Pop In New Tab". This will open the web page in a new browser tab. This option is only available after entering a URL.

When an opening curly brace is entered, a dropdown list of available placeholders will appear, and they can be selected from the list.

The below variable placeholders can be placed in the URL:

| Placeholder    | Description                                                                                                     |
| -------------- | --------------------------------------------------------------------------------------------------------------- |
| {callername}   | Contact Name                                                                                                    |
| {callernumber} | Contact Number                                                                                                  |
| {callerupn}    | Contact User Principal Name                                                                                     |
| {calleradid}   | Contact Entra ID                                                                                                |
| {callersearch} | Returns the first available property from the following, in this order: callernumber, callerupn, or calleradid. |
| {queuename}    | Queue Name                                                                                                      |
| {scenarioid}   | Unique id of interaction                                                                                        |
| {datavalue#}   | See [Data Collection placeholders](/administration/data-collection.md#queue-call-popup)                         |

We recommend using a PowerApp when integrating with a CRM.


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