IVR Data Dip Power Automate Flow Configuration

Below are the two actions that need to be present in any IVR data dip flow.

When a HTTP Request is Received Configuration

Copy the HTTP post URL to the appropriate location in IVR data dip state.

The Request body JSON schema determines what data is expected to be sent from the Contact Center IVR. In the IVR data dip state, the InputParameterNames object determines what data is sent to the Flow.

Below is an example default schema:

{
    "type": "object",
    "properties": {
        "CallerNumber": {
            "type": "string"
        },
        "CallerName": {
            "type": "string"
        },
        "ScenarioId": {
            "type": "string"
        },
        "ivrName": {
            "type": "string"
        }
    }
}

Below is an example custom schema:

{
    "type": "object",
    "properties": {
        "GatherAccountNumber_result": {
            "type": "string"
        }
    }
}

Response Configuration

Add a header:

Add a value to the body. The body can only contain one value. This value will be returned in the response to the IVR.