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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Teams API Service Account

This is an optional configuration that can be enabled to simplify queue and IVR resource account setup. If a Teams API Service account has been configured, buttons will appear in the resource account creation page to perform actions.

Administration | Settings | External Services

Option

Description

User Name

Service account Username

Password

Service account password

The Service account will need to be created in Microsoft 365 and will need to have the following Microsoft 365 RBAC roles: Teams Communications Administrator and License admin.

MFA cannot be enabled on this account. We recommend creating a conditional access policy to block access to this account except for the following IP addresses for the data center location of your Landis Contact Center organization.

• 20.121.105.156 • 20.121.105.246 • 20.121.106.62 • 20.121.106.73 • 20.121.108.124 • 20.84.3.60 • 172.210.89.204 • 20.237.9.17 • 20.237.9.77 • 20.237.9.238 • 20.237.10.209 • 20.237.11.6 • 20.237.11.12 • 20.237.11.27 • 20.237.11.33 • 20.237.11.36 • 20.237.11.39 • 20.237.11.82 • 20.237.11.94 • 20.237.11.103 • 20.237.11.105 • 20.237.11.114 • 20.237.11.124 • 20.237.11.168 • 20.237.11.173 • 20.121.111.131 • 20.237.11.242 • 20.237.12.47 • 20.237.12.57 • 20.237.12.83 • 20.121.105.93 • 20.119.8.21

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