Teams API Service Account

This is an optional configuration that can be enabled to simplify queue and IVR resource account setup. If a Teams API Service account has been configured, buttons will appear in the in the resource account creation page to perform actions.

Administration | Settings | External Services

Option	Description
User Name	Service account Username
Password	Service account password

The Service account will need to be created in Microsoft 365 and will need to have the following Microsoft 365 RBAC roles: Teams Communications Administrator and License admin.

MFA cannot be enabled on this account. We recommend creating a conditional access policy to block access to this account except for the following IP addresses:

• 40.76.157.252/32

• 40.76.158.11/32

• 40.76.158.107/32

• 40.76.158.137/32

• 40.76.158.154/32

• 40.76.159.206/32

• 52.151.200.212/32

• 52.151.201.222/32

• 52.151.201.244/32

• 52.151.202.94/32

• 52.151.202.245/32

• 52.151.202.253/32

• 52.151.203.1/32

• 52.151.203.47/32

• 52.151.202.80/32

• 52.151.203.55/32

• 52.151.203.121/32

• 52.151.202.98/32

• 52.151.202.129/32

• 52.151.202.158/32

• 52.151.203.127/32

• 52.151.203.131/32

• 52.151.203.171/32

• 52.151.203.195/32

• 52.151.203.219/32

• 52.151.204.62/32

• 52.151.204.196/32

• 20.62.185.126/32

• 20.62.186.138/32

• 20.62.187.154/32

• 20.49.104.18/32