Teams Presence Based Routing

Required Prerequisites:
When turned off, calls will be routed to agents regardless of their Teams presence state. When turned on, agents will receive calls only when their Teams presence state is Available.
If Route Callers When Teams Presence Is Busy is selected, agents can also receive calls when their Teams presence state is Busy, In a call, In a conference call, and/or In a meeting.
If Recording is enabled, agents in an active call or meeting will not receive inbound queue calls. This overrides the above settings.
Last modified 6mo ago