# Call Pop

Want to manage calls even better? Our call pop feature lets you see crucial caller info, like CRM or ITSM data, right on your agent panel. If embedding your CRM or ITSM URL isn’t working in an iFrame, just use the "Open Call Pop in New Tab" setting. This way, you can access the web page in a new browser tab without any hassle.

<figure><img src="/files/yTWE7r967ShYHleptpTd" alt="" width="375"><figcaption></figcaption></figure>

You can customize the URL and display settings within the queue setup to fit your needs. It’s all about making sure you have the info you need to boost productivity and keep those customers happy.

Here's how you can use the variable placeholders in your URL:

* **{scenarioid}**: The system will swap this out with your scenario ID.
* **{queuename}**: This will be replaced this with your queue name.
* **{callernumber}**: The system will swap this out with the caller's number.
* **{callername}**: This will be replaced this with your caller's name.

Feel free to mix and match to suit your needs!

To configure a Call Pop URL, hop into Queues & IVRs, choose Queues, click Edit on a queue, head to the Integrations tab, and enter that URL into the Call Pop URL field. You're all set!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/feature-highlights/call-pop.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.