Call Pop

Want to manage calls even better? Our call pop feature lets you see crucial caller info, like CRM or ITSM data, right on your agent panel. If embedding your CRM or ITSM URL isn’t working in an iFrame, just use the "Open Call Pop in New Tab" setting. This way, you can access the web page in a new browser tab without any hassle.

You can customize the URL and display settings within the queue setup to fit your needs. It’s all about making sure you have the info you need to boost productivity and keep those customers happy.

Here's how you can use the variable placeholders in your URL:

• {scenarioid}: The system will swap this out with your scenario ID.

• {queuename}: This will be replaced this with your queue name.

• {callernumber}: The system will swap this out with the caller's number.

• {callername}: This will be replaced this with your caller's name.

Feel free to mix and match to suit your needs!

To configure a Call Pop URL, hop into Queues & IVRs, choose Queues, click Edit on a queue, head to the Integrations tab, and enter that URL into the Call Pop URL field. You're all set!