Landis Contact Center for Microsoft Teams

About
Getting Started
Setup
Daily Usage
- Agent
  My Settings
  Agent Panel
  Transferring Calls
- Supervisor / Manager
  Monitor Live Calls
  Call Barge
  Pick Call
  Listen In
  Whisper In
  Listen to Recordings
  Manage Agent Status
  Manage Agent Queue Sign-ins
Analytics & Reports
Administration
Maintenance
Appendix
Definitions
- [Contact Center] Service
- [Contact Center] Organization
Service Health
- Current Incidents
- Incident Reports
What's new in Contact Center

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Agent

a user that is primarily receiving calls

My Settings Agent Panel Transferring Calls

Last updated 5 months ago