For the complete documentation index, see llms.txt. This page is also available as Markdown.
Agent Details Report
The agent details report shows each agent's interactions history. Simply put, it's all the interactions an agent has interacted with in some way.
By default, your report only shows interactions that the agent answered. This setup highlights direct interactions with contacts and gives you an idea of how often and well the agent handles them. But if you want a complete picture, including missed or rejected interactions, follow these easy steps.
Steps to Include More Interaction Types:
Head to the Filters: Click the filter button to explore different customization options.
Turn on "Include Missed Interactions": Just toggle that switch to include any interactions that didn’t get answered.
Turn on "Include Rejected Interactions": Flick this switch, too, to factor in interactions that got bounced.
Once you do this, your report will go beyond just answered interactions. You'll get a full view that shows all interactions, including those that were missed or rejected—ideal for a deeper dive into how interactions are being handled.
