Landis Contact Center for Microsoft Teams
  • About
  • Getting Started
  • Setup
    • Organization Settings
    • Set Up Users
    • Set Up Queue
      • Calling Queue
      • Chat Queue
        • Web Chat
    • Set Up IVR
    • Set Up Queue or IVR Resource Account
      • Option 1: Teams Admin Center
      • Option 2: Contact Center (Preview)
    • Set Up Policy Call Recording
    • Set Up Sentiment Analysis
    • Set Up Business Hours Sets
    • Set Up Holiday Hours Sets
    • Set Up Organization Units
    • Set Up Wall boards
    • Set Up Wrap-Up Question Set
    • Set Up Scheduled Reports
    • Set Up Auto Attendant [Teams]
    • Install Teams App
    • Failover Options
  • Daily Usage
    • Agent
      • My Settings
      • Agent Panel
      • Transferring Calls
    • Supervisor / Manager
      • Monitor Live Calls
        • Call Barge
        • Pick Call
        • Listen In
        • Whisper In
      • Listen to Recordings
      • Manage Agent Status
      • Manage Agent Queue Sign-ins
  • Analytics & Reports
    • Home
    • Dashboard
    • Live Calls
    • Queue Status
    • Agent Status
    • Wallboards
    • Queue Summary
    • Agent Summary
    • IVR Summary
    • Queue Details
    • Agent Details
    • IVR Details
    • Recordings
    • Abandoned Calls
    • Queue Calls by Hour
    • Agent Timeline
    • Wrap Up Answers
    • Callback Requests
    • Data Collection Records
    • Call Details
  • Administration
    • Call Settings Policies
    • Data Access Policies
    • Data Collection
    • Direct Call Records Groups
    • Organization Units
    • Queue and IVR Access Control
    • Roles
    • Settings
    • Users
    • Webhooks
  • Maintenance
    • Delete Stuck Live Calls
    • Retrieve Stuck Live Calls
    • Delete Stuck Agent Panel Calls
    • Diagnostics
    • Audit Logs
  • Appendix
    • Agent Status Profiles
    • App Service Information
    • Audio Prompts
      • Audio Files
    • Call Popup
    • Call Loop Detection
    • Create Resource Account Using PowerShell
    • Event Webhook
    • External Recording/audio prompt Storage
    • Feature States
    • Hang Up
    • Integration Permissions
    • IVR Data Dip Power Automate Flow Configuration
    • JSON IVR Design (deprecated)
    • Languages
    • Microsoft Azure Cognitive Services
    • Presence API Service Account
    • Queue Alerting Type
    • Queue Call Back
    • Queue Priority
    • Queue Routing Type
    • Remove Contact Center
    • Report Options
      • Search
      • Date Range Selector
      • Export to Excel
      • Add Filters
      • Edit Columns
    • Reroute on No Answer (RONA)
    • Skills Based Routing
      • Skill Category
      • User Skills
      • Queue Skills
    • Skype for Business Hybrid
    • Teams API Service Account
    • Teams Presence Based Routing
    • Terms and Conditions
    • Timezone Reference
    • Transfer to PSTN
    • Trial Expiration
  • Definitions
    • [Contact Center] Service
    • [Contact Center] Organization
  • Service Health
    • Current Incidents
    • Incident Reports
  • What's new in Contact Center
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  • Failover Landis Queue:
  • Failover Landis IVR:
  • Failover Landis IVR and Landis Queues linked to IVR:

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  1. Setup

Failover Options

Last updated 3 months ago

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In the unlikely event of a contact center outage, we recommend failing over to Teams auto attendant(s) and/or Teams call queue(s). Each failover scenario may need to be engineered slightly different, but below are a few examples:

Failover Landis Queue:

  1. Create failover Teams queue in Teams admin center. Do not create a resource account or link an existing resource account to the failover Teams queue.

2. Use the PowerShell script in the link below to failover the existing resource account linked to the contact center queue to the failover Teams queue. The script will take you through a series of menu prompts will complete the failover configuration.

3. To failback, use the above script and select the "Failback to Landis Contact Center" menu option.

Failover Landis IVR:

  1. Create failover Teams auto attendant in Teams admin center. Do not create a resource account or link an existing resource account to the failover Teams auto attendant.

2. Use the PowerShell script in the link below to failover the existing resource account linked to the contact center IVR to the failover Teams auto attendant. The script will take you through a series of menu prompts will complete the failover configuration.

3. To failback, use the above script and select the "Failback to Landis Contact Center" menu option.

Failover Landis IVR and Landis Queues linked to IVR:

  1. Create failover Teams queue(s) in Teams admin center. Create resource account(s) for the Teams queue(s) and link the resource account(s) to the Teams queue(s).

2. Create failover Teams auto attendant in Teams admin center and configure the menu option(s) to transfer to the failover Teams queue(s). Do not create a resource account for the failover Teams auto attendant or link an existing resource account to the failover Teams auto attendant.

3. Use the PowerShell script in the link below to failover the existing resource account linked to the contact center IVR to the failover Teams auto attendant. The script will take you through a series of menu prompts will complete the failover configuration.

4. To failback, use the above script and select the "Failback to Landis Contact Center" menu option to failback the resource account linked to the failover Teams auto attendant.

https://github.com/Failover_Script.ps1
https://github.com/Failover_Script.ps1
https://github.com/Failover_Script.ps1
Create a call queue in Microsoft Teams - Microsoft Teamsdocsmsft
Create a call queue in Microsoft Teams - Microsoft Teamsdocsmsft
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Set up an auto attendant for Microsoft Teams - Microsoft Teamsdocsmsft
Set up an auto attendant for Microsoft Teams - Microsoft Teamsdocsmsft
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