# Failover Options

In the unlikely event of a contact center outage, we recommend failing over to Teams auto attendant(s) and/or Teams call queue(s). Each failover scenario may need to be engineered slightly different, but below are a few examples:

### Failover Landis Queue:

1. Create failover Teams queue in Teams admin center. Do not create a resource account or link an existing resource account to the failover Teams queue.

{% embed url="<https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue>" %}

2\. Use the PowerShell script below to failover the existing resource account linked to the contact center queue to the failover Teams queue. The script will take you through a series of menu prompts will complete the failover configuration.

Use the script for the datacenter location of your Landis Contact Center organization.

{% tabs %}
{% tab title="North America" %}
[https://github.com/NA\_Failover\_Script.ps1](https://github.com/Claytonjmartin/LandisContactCenterScripts/blob/master/NA_Failover_Script.ps1)
{% endtab %}

{% tab title="EMEA" %}
[https://github.com/EMEA\_Failover\_Script.ps1](https://github.com/Claytonjmartin/LandisContactCenterScripts/blob/master/EMEA_Failover_Script.ps1)
{% endtab %}
{% endtabs %}

3\. To failback, use the above script and select the "Failback to Landis Contact Center" menu option.

### Failover Landis IVR:

1. Create failover Teams auto attendant in Teams admin center. Do not create a resource account or link an existing resource account to the failover Teams auto attendant.

{% embed url="<https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant>" %}

2\. Use the PowerShell script below to failover the existing resource account linked to the contact center IVR to the failover Teams auto attendant. The script will take you through a series of menu prompts will complete the failover configuration.

Use the script for the datacenter location of your Landis Contact Center organization.

{% tabs %}
{% tab title="North America" %}
[https://github.com/NA\_Failover\_Script.ps1](https://github.com/Claytonjmartin/LandisContactCenterScripts/blob/master/NA_Failover_Script.ps1)
{% endtab %}

{% tab title="EMEA" %}
[https://github.com/EMEA\_Failover\_Script.ps1](https://github.com/Claytonjmartin/LandisContactCenterScripts/blob/master/EMEA_Failover_Script.ps1)
{% endtab %}
{% endtabs %}

3\. To failback, use the above script and select the "Failback to Landis Contact Center" menu option.

### Failover Landis IVR and Landis Queues linked to IVR:

1. &#x20;Create failover Teams queue(s) in Teams admin center. Create resource account(s) for the Teams queue(s) and link the resource account(s) to the Teams queue(s).

{% embed url="<https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue>" %}

2\. Create failover Teams auto attendant in Teams admin center and configure the menu option(s) to transfer to the failover Teams queue(s). Do not create a resource account for the failover Teams auto attendant or link an existing resource account to the failover Teams auto attendant.

{% embed url="<https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant>" %}

3\. Use the PowerShell script below to failover the existing resource account linked to the contact center IVR to the failover Teams auto attendant. The script will take you through a series of menu prompts will complete the failover configuration.

Use the script for the datacenter location of your Landis Contact Center organization.

{% tabs %}
{% tab title="North America" %}
[https://github.com/NA\_Failover\_Script.ps1](https://github.com/Claytonjmartin/LandisContactCenterScripts/blob/master/NA_Failover_Script.ps1)
{% endtab %}

{% tab title="EMEA" %}
[https://github.com/EMEA\_Failover\_Script.ps1](https://github.com/Claytonjmartin/LandisContactCenterScripts/blob/master/EMEA_Failover_Script.ps1)
{% endtab %}
{% endtabs %}

4\. To failback, use the above script and select the "Failback to Landis Contact Center" menu option to failback the resource account linked to the failover Teams auto attendant.


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