Failover Options

In the unlikely event of a contact center outage, we recommend failing over to Teams auto attendant(s) and/or Teams call queue(s). Each failover scenario may need to be engineered slightly different, but below are a few examples:

Failover Landis Queue:

1. Create failover Teams queue in Teams admin center. Do not create a resource account or link an existing resource account to the failover Teams queue.

Create a call queue in Microsoft Teams - Microsoft Teamsdocsmsft

2. Use the PowerShell script in the link below to failover the existing resource account linked to the contact center queue to the failover Teams queue. The script will take you through a series of menu prompts will complete the failover configuration.

https://github.com/Failover_Script.ps1

3. To failback, use the above script and select the "Failback to Landis Contact Center" menu option.

Failover Landis IVR:

1. Create failover Teams auto attendant in Teams admin center. Do not create a resource account or link an existing resource account to the failover Teams auto attendant.

Set up an auto attendant for Microsoft Teams - Microsoft Teamsdocsmsft

2. Use the PowerShell script in the link below to failover the existing resource account linked to the contact center IVR to the failover Teams auto attendant. The script will take you through a series of menu prompts will complete the failover configuration.

https://github.com/Failover_Script.ps1

3. To failback, use the above script and select the "Failback to Landis Contact Center" menu option.

Failover Landis IVR and Landis Queues linked to IVR:

1. Create failover Teams queue(s) in Teams admin center. Create resource account(s) for the Teams queue(s) and link the resource account(s) to the Teams queue(s).

Create a call queue in Microsoft Teams - Microsoft Teamsdocsmsft

2. Create failover Teams auto attendant in Teams admin center and configure the menu option(s) to transfer to the failover Teams queue(s). Do not create a resource account for the failover Teams auto attendant or link an existing resource account to the failover Teams auto attendant.

Set up an auto attendant for Microsoft Teams - Microsoft Teamsdocsmsft

3. Use the PowerShell script in the link below to failover the existing resource account linked to the contact center IVR to the failover Teams auto attendant. The script will take you through a series of menu prompts will complete the failover configuration.

https://github.com/Failover_Script.ps1

4. To failback, use the above script and select the "Failback to Landis Contact Center" menu option to failback the resource account linked to the failover Teams auto attendant.