Live Calls
Navigate to Live Status | Live Calls
View status of live calls
For report options (e.g., edit columns), See Report Options
State
Displays current status of call.
Real time
Direction
Direction of call (Inbound/Outbound).
Real time
Start
Start date/time of call.
Real time
Caller Name
Name of caller
Real time
Caller Number
Number of caller
Real time
Status
Displays current status of call. (only if queue call)
Real time
Agent
Name of agent that is either being alerted or is connected to caller.
Real time
Queue/Team
Name of Queue (If applicable)
Real time
Length
Total length of call
Real time
Wait Time
Total wait time in queue
Real time
Average Sentiment
Current average sentiment for call
Real time
Call Type
Displays if the call is a direct or queue call.
Real time
OU
Displays the organization unit where the call detail record is stored.
Real time
OU Path
Displays the organization unit path where the call detail record is stored.
Real time
Scenario Id
Microsoft Teams Call ID
Real time
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