Live Interactions

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View status of live interactions

For report options (e.g., edit columns), See Report Options

Column	Description	Real time or Load time
State	Displays current status of interaction.	Real time
Direction	Direction of interaction (Inbound/Outbound).	Real time
Start	Start date/time of interaction.	Real time
Contact Name	Name of contact	Real time
Contact Id	ID or Number of contact	Real time
Status	Displays current status of Interaction. (Excludes direct calls)	Real time
Agent	Name of agent that is either being alerted or is connected to interaction.	Real time
Queue/Team	Name of Queue (If applicable)	Real time
Length	Total length of interaction	Real time
Wait Time	Total wait time in queue	Real time
Average Sentiment	Current average sentiment for an interaction	Real time
Interaction Type	Displays they type of interaction	Real time
OU	Displays the organization unit where the interaction detail record is stored.	Real time
OU Path	Displays the organization unit path where the interaction detail record is stored.	Real time
Scenario Id	Unique interaction ID	Real time