Live Calls

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View status of live calls

For report options (e.g., edit columns), See Report Options

Column	Description	Real time or Load time
State	Displays current status of call.	Real time
Direction	Direction of call (Inbound/Outbound).	Real time
Start	Start date/time of call.	Real time
Caller Name	Name of caller	Real time
Caller Number	Number of caller	Real time
Status	Displays current status of call. (only if queue call)	Real time
Agent	Name of agent that is either being alerted or is connected to caller.	Real time
Queue/Team	Name of Queue (If applicable)	Real time
Length	Total length of call	Real time
Wait Time	Total wait time in queue	Real time
Average Sentiment	Current average sentiment for call	Real time
Call Type	Displays if the call is a direct or queue call.	Real time
OU	Displays the organization unit where the call detail record is stored.	Real time
OU Path	Displays the organization unit path where the call detail record is stored.	Real time
Scenario Id	Microsoft Teams Call ID	Real time