# Live Calls

Navigate to Live Status | Live Calls

View status of live calls and chats

For report options (e.g., edit columns), See [Report Options](/appendix/report-options.md)

| Column            | Description                                                                 | Real time or Load time |
| ----------------- | --------------------------------------------------------------------------- | ---------------------- |
| State             | Displays current status of call.                                            | Real time              |
| Direction         | Direction of call (Inbound/Outbound).                                       | Real time              |
| Start             | Start date/time of call.                                                    | Real time              |
| Caller Name       | Name of caller                                                              | Real time              |
| Caller Number     | Number of caller                                                            | Real time              |
| Status            | Displays current status of call. (only if queue call)                       | Real time              |
| Agent             | Name of agent that is either being alerted or is connected to caller.       | Real time              |
| Queue/Team        | Name of Queue (If applicable)                                               | Real time              |
| Length            | Total length of call                                                        | Real time              |
| Wait Time         | Total wait time in queue                                                    | Real time              |
| Average Sentiment | Current average sentiment for call                                          | Real time              |
| Call Type         | Displays if the call is a direct or queue call.                             | Real time              |
| OU                | Displays the organization unit where the call detail record is stored.      | Real time              |
| OU Path           | Displays the organization unit path where the call detail record is stored. | Real time              |
| Scenario Id       | Microsoft Teams Call ID                                                     | Real time              |


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