> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/live-calls.md).

# Live Interactions

Navigate to Live Status | Live Interactions

View status of live interactions

For report options (e.g., edit columns), See [Report Options](/appendix/report-options.md)

| Column            | Description                                                                        | Real time or Load time |
| ----------------- | ---------------------------------------------------------------------------------- | ---------------------- |
| State             | Displays current status of interaction.                                            | Real time              |
| Direction         | Direction of interaction (Inbound/Outbound).                                       | Real time              |
| Start             | Start date/time of interaction.                                                    | Real time              |
| Contact Name      | Name of contact                                                                    | Real time              |
| Contact Id        | ID or Number of contact                                                            | Real time              |
| Status            | Displays current status of Interaction. (Excludes direct calls)                    | Real time              |
| Agent             | Name of agent that is either being alerted or is connected to interaction.         | Real time              |
| Queue/Team        | Name of Queue (If applicable)                                                      | Real time              |
| Length            | Total length of interaction                                                        | Real time              |
| Wait Time         | Total wait time in queue                                                           | Real time              |
| Average Sentiment | Current average sentiment for an interaction                                       | Real time              |
| Interaction Type  | Displays the type of interaction                                                   | Real time              |
| OU                | Displays the organization unit where the interaction detail record is stored.      | Real time              |
| OU Path           | Displays the organization unit path where the interaction detail record is stored. | Real time              |
| Scenario Id       | Unique interaction ID                                                              | Real time              |


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