# Call Settings Policies

Navigation: Administration | Call Setting Policies

The call setting policies are assigned to OU objects and control whether certain call features are enabled for calls that are associated with the OU object.

| Call Setting Policy Name    | Name of call setting policy                                                                                                                                                                               |
| --------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Description                 | Description of call setting policy (optional)                                                                                                                                                             |
| Default                     | If enabled, this call setting will be the default policy.                                                                                                                                                 |
| Enable Sentiment            | Determines whether sentiment will be recorded for calls. Sentiment needs to be configured. See [Setup Sentiment Analysis](/setup/set-up-sentiment-analysis.md)                                            |
| Recording Mode              | Determines how or if calls will be recorded. Options: On Demand, Disabled, Always Record (Can Stop), Always Record (Can't Stop). See [Setup Policy Call Recording](/setup/setup-policy-call-recording.md) |
| Recording Options           | This setting will determine if recording is automatically started at the beginning of the specific types of calls. For more information, see [Recording Options Details](#recording-options-details)      |
| Speech Recognition Language | This setting should be the language spoken. This is used for speech to text and to evaluate sentiment.                                                                                                    |

#### Recording Options Details

* Recording Options do not apply when Recording Mode is set to Disabled or On Demand
* Recording Options apply if the recording mode is set to Always Record (Can Stop) or Always Record (Can't stop)
* If recording mode is set to Always Record (Can Stop):
  * Recording will automatically be started at the beginning of the types of calls that are selected.
  * All other calls the agent will have the ability to start the recording manually from the agent panel (On Demand).
* If recording mode is set to Always Record (Can't Stop): 
  * Recording will automatically be started at the beginning of the types of calls that are selected.
  * All other calls the agent will not have the ability to record (Disabled).
* The type of call is determined at the beginning of each call. If the call type changes during the call, the current recording status will not change.


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