Call Settings Policies

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Calls Settings: Example: Sentiment Enabled/Disabled and Recording Mode
Setting
Function
Enable Sentiment
Determines whether sentiment will be recorded for calls. Sentiment needs to be configured. See Setup Sentiment Analysis
Recording Mode
Determines how or if calls will be recorded. Options: On Demand, Disabled, Always Record (Can Stop), Always Record (Can't Stop). See Setup Policy Call Recording
Last modified 6mo ago