Call Settings Policies
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Calls Settings: Example: Sentiment Enabled/Disabled and Recording Mode
Setting | Function |
Enable Sentiment | Determines whether sentiment will be recorded for calls. Sentiment needs to be configured. See Setup Sentiment Analysis |
Recording Mode | Determines how or if calls will be recorded. Options: On Demand, Disabled, Always Record (Can Stop), Always Record (Can't Stop). See Setup Policy Call Recording |
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