Call Settings Policies
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Navigation: Administration | Call Setting Policies
The call setting policies are assigned to OU objects and control whether certain call features are enabled for calls that are associated with the OU object.
Recording Options do not apply when Recording Mode is set to Disabled or On Demand
Recording Options apply if the recording mode is set to Always Record (Can Stop) or Always Record (Can't stop)
If recording mode is set to Always Record (Can Stop):
Recording will automatically be started at the beginning of the types of calls that are selected.
All other calls the agent will have the ability to start the recording manually from the agent panel (On Demand).
If recording mode is set to Always Record (Can't Stop):
Recording will automatically be started at the beginning of the types of calls that are selected.
All other calls the agent will not have the ability to record (Disabled).
The type of call is determined at the beginning of each call. If the call type changes during the call, the current recording status will not change.
Call Setting Policy Name
Name of call setting policy
Description
Description of call setting policy (optional)
Default
If enabled, this call setting will be the default policy.
Enable Sentiment
Determines whether sentiment will be recorded for calls. Sentiment needs to be configured. See Setup Sentiment Analysis
Recording Mode
Determines how or if calls will be recorded. Options: On Demand, Disabled, Always Record (Can Stop), Always Record (Can't Stop). See Setup Policy Call Recording
Recording Options
This setting will determine if recording is automatically started at the beginning of the specific types of calls. For more information, see Recording Options Details
Speech Recognition Language
This setting should be the language spoken. This is used for speech to text and to evaluate sentiment.