# Queue Status

Navigate to Live Status | Queue Status

For report options (e.g., edit columns), See [Report Options](https://cc.docs.landis.cloud/appendix/report-options)

## Queue Overview

Displays total calls in queue, live calls, and signed in agents.

| Column | Description                                                                                       | Real Time or Load Time |
| ------ | ------------------------------------------------------------------------------------------------- | ---------------------- |
| Queued | Total calls waiting in queue.                                                                     | Real time              |
| Live   | Total calls connected to agents                                                                   | Real time              |
| Agents | Number (large) of agents currently signed into queue. Number (small) of agents assigned to queue. | Real time              |

## Agents Tab

Displays agent details from the selected queue.

{% hint style="info" %}
Hover over a user's avatar to view more information about the user, change their agent status, and access links to Agent Summary, Agent Details, and Agent Timeline.
{% endhint %}

| Column           | Description                                                                                                                       | Real Time or Load Time |
| ---------------- | --------------------------------------------------------------------------------------------------------------------------------- | ---------------------- |
| Agent            | Display Name of Agent                                                                                                             | Load Time              |
| Agent Status     | Current agent status                                                                                                              | Real Time              |
| Client Connected | Displays if an agent has the agent panel open                                                                                     | Real Time              |
| Status Changed   | Time when agent last changed their agent status                                                                                   | Real Time              |
| Signed In        | Displays if an agent is signed in or out of the queue. Admin/manager can use this control to sign agent into or out of the queue. | Real Time              |

## Calls Tab

Displays call details from the selected queue.

| Column            | Description                                                                 | Real time or Load time |
| ----------------- | --------------------------------------------------------------------------- | ---------------------- |
| State             | Displays current status of call.                                            | Real time              |
| Direction         | Direction of call (Inbound/Outbound).                                       | Real time              |
| Start             | Start date/time of call.                                                    | Real time              |
| Caller Name       | Name of caller                                                              | Real time              |
| Caller Number     | Number of caller                                                            | Real time              |
| Status            | Displays current status of call. (only if queue call)                       | Real time              |
| Agent             | Name of agent that is either being alerted or is connected to caller.       | Real time              |
| Queue/Team        | Name of Queue (If applicable)                                               | Real time              |
| Length            | Total length of call                                                        | Real time              |
| Wait Time         | Total wait time in queue                                                    | Real time              |
| Average Sentiment | N/A                                                                         | N/A                    |
| Call Type         | Displays if the call is a direct or queue call.                             | Real time              |
| OU                | Displays the organization unit where the call detail record is stored.      | Real time              |
| OU Path           | Displays the organization unit path where the call detail record is stored. | Real time              |
| Scenario Id       | Microsoft Graph call identifier                                             | Real time              |

## Links Tab

Links to drill down into detail reports for the selected queue.


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