External Recording Storage

Call recordings can be configured to be stored in your own Azure blob storage.

Administration | Settings | External Services | Recording Storage Location

When changing recording storage locations, only new recordings will be stored at that location. Previous recordings stored in other locations will not be accessible in the reports.

Default - Landis Contact Center Storage

This is the default setting. The recordings will be stored in the Landis environment.

Blob Service Endpoint - Customer Managed Storage

1. On your blob storage account in Azure, select Access Control (IAM) | Add | Add role assignment. Select Storage Blob Data Contributor for the role. Add the service principal name specific to your data center location of your Landis Contact Center organization. See below:

North America

Landis Contact Center - Platform

EMEA

Landis Contact Center EMEA - Platform

1. On your blob storage account in Azure, select Settings | Endpoints. Copy the Blob service URL and paste the URL into the empty field to the right of the Recording Storage Location dropdown in Landis Contact Center | Save.

Connection String - Customer Managed Storage

Copy the connection string from your Azure blob storage account (See screenshot below) and paste the connection string into the empty field to the right of the Recording Storage Location dropdown | Save.