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Live Status | Queue status | Select queue | Whisper In
Select a call that is currently connected to an agent. Select the Whisper In button. After a few seconds, an incoming Teams call should appear for the supervisor that selected the Whisper In button. After answering, the supervisor can listen to the call and speak to the agent. From the agent and caller perspective, the supervisor is a hidden participant in the call roster.
If calls do not appear in Live Calls or Queue status, the user may not have a data access policy to view this data. The same applies if the barge, listen in, whisper in, or call pick button does not appear on a call.
Do not place the call on hold when using the whisper in feature. When the call is retrieved, the whisper in participant will become a normal participant in the call. This is due to a Microsoft limitation in the underlying APIs.
Last modified 4mo ago