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Set Up Wrap-Up Question Set

A wrap-up question set can be presented to an agent in the agent panel after a call has been completed. The data collected from the wrap-up question set is presented as a report in the contact center portal. A wrap-up question set is assigned per queue.
  1. 1.
    Navigate to Configuration | Wrapup Questions | Create new wrap-up question set
You can create up to 5 questions per wrap-up question set. Each answer will need to be separated by a semi-colin in the text field.
2. Assign the wrap-up question set to a queue. See Set up Queue
Last modified 5mo ago