> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/appendix/routing-type.md).

# Queue Routing Type

| Attendant (Only supported with Landis Attendant Console as the agent panel) | All calls will alert all agents at the same time (Even when agent is connected to a call). See prerequisite below. |
| --------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Serial                                                                      | Available agents are alerted one at a time, starting with the first agent on the list.                             |
| Parallel                                                                    | All available agents are alerted at the same time. See prerequisite below.                                         |
| Round Robin                                                                 | Available agents are alerted one at a time, equally distributed across all agents.                                 |
| Longest Idle                                                                | Available agents are alerted one at a time, longest idle agent first to least longest idle.                        |

If using Parallel or Attendant routing, the below Teams PowerShell command is required to be ran for optimal agent experience. Select the data center location of your Landis Contract Center location and run the PowerShell command.

{% tabs %}
{% tab title="North America" %}

```
Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="341e195c-b261-4b05-8ba5-dd4a89b1f3e7"}
```

{% endtab %}

{% tab title="EMEA" %}

```
Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="f5551fac-fcff-4de6-b530-b5c2d847b758"}
```

{% endtab %}
{% endtabs %}


---

# Agent Instructions
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```

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