Queue Routing Type

Option	Description
Parallel	All available agents are alerted at the same time. See prerequisite below.
Serial	Available agents are alerted one at a time, starting with the first agent on the list.
Round Robin	Available agents are alerted one at a time, equally distributed across all agents.
Longest Idle	Available agents are alerted one at a time, longest idle agent first to least longest idle.

If using Parallel routing, the below Teams PowerShell command is required to be ran for optimal agent experience. Select the data center location of your Landis Contract Center location and run the PowerShell command.

North America

Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="341e195c-b261-4b05-8ba5-dd4a89b1f3e7"}

EMEA