Queue Routing Type

Option
Description
Parallel
All available agents are alerted at the same time. See prerequisite below.
Serial
Available agents are alerted one at a time, starting with the first agent on the list.
Round Robin
Available agents are alerted one at a time, equally distributed across all agents.
Longest Idle
Available agents are alerted one at a time, longest idle agent first to least longest idle.
If using Parallel routing, the below Teams PowerShell command is required to be ran for optimal agent experience:
Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="341e195c-b261-4b05-8ba5-dd4a89b1f3e7"}

Queue Call Back

Remove Contact Center

Last modified 1yr ago

Option	Description
Parallel	All available agents are alerted at the same time. See prerequisite below.
Serial	Available agents are alerted one at a time, starting with the first agent on the list.
Round Robin	Available agents are alerted one at a time, equally distributed across all agents.
Longest Idle	Available agents are alerted one at a time, longest idle agent first to least longest idle.