Queue Routing Type
Option | Description |
Parallel | All available agents are alerted at the same time. See prerequisite below. |
Serial | Available agents are alerted one at a time, starting with the first agent on the list. |
Round Robin | Available agents are alerted one at a time, equally distributed across all agents. |
Longest Idle | Available agents are alerted one at a time, longest idle agent first to least longest idle. |
If using Parallel routing, the below Teams PowerShell command is required to be ran for optimal agent experience. Select the data center location of your Landis Contract Center location and run the PowerShell command.
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