Queue Routing Type
Option | Description |
Parallel | All available agents are alerted at the same time. See prerequisite below. |
Serial | Available agents are alerted one at a time, starting with the first agent on the list. |
Round Robin | Available agents are alerted one at a time, equally distributed across all agents. |
Longest Idle | Available agents are alerted one at a time, longest idle agent first to least longest idle. |
If using Parallel routing, the below Teams PowerShell command is required to be ran for optimal agent experience:
Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="341e195c-b261-4b05-8ba5-dd4a89b1f3e7"}
Last modified 1yr ago