# Queue Routing Type

| Attendant (Only supported with Landis Attendant Console as the agent panel) | All calls will alert all agents at the same time (Even when agent is connected to a call). See prerequisite below. |
| --------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Serial                                                                      | Available agents are alerted one at a time, starting with the first agent on the list.                             |
| Parallel                                                                    | All available agents are alerted at the same time. See prerequisite below.                                         |
| Round Robin                                                                 | Available agents are alerted one at a time, equally distributed across all agents.                                 |
| Longest Idle                                                                | Available agents are alerted one at a time, longest idle agent first to least longest idle.                        |

If using Parallel or Attendant routing, the below Teams PowerShell command is required to be ran for optimal agent experience. Select the data center location of your Landis Contract Center location and run the PowerShell command.

{% tabs %}
{% tab title="North America" %}

```
Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="341e195c-b261-4b05-8ba5-dd4a89b1f3e7"}
```

{% endtab %}

{% tab title="EMEA" %}

```
Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="f5551fac-fcff-4de6-b530-b5c2d847b758"}
```

{% endtab %}
{% endtabs %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/appendix/routing-type.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.