Queue Routing Type

Option

Description

Parallel

All available agents are alerted at the same time. See prerequisite below.

Serial

Available agents are alerted one at a time, starting with the first agent on the list.

Round Robin

Available agents are alerted one at a time, equally distributed across all agents.

Longest Idle

Available agents are alerted one at a time, longest idle agent first to least longest idle.

If using Parallel routing, the below Teams PowerShell command is required to be ran for optimal agent experience:

Set-CsApplicationMeetingConfiguration -AllowRemoveParticipantAppIds @{Add="341e195c-b261-4b05-8ba5-dd4a89b1f3e7"}

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