# Presence API Service Account

{% hint style="info" %}
This is an optional configuration that can be configured to enable Teams Presence based routing.
{% endhint %}

Administration | Settings | External Services

| Option    | Description              |
| --------- | ------------------------ |
| User Name | Service account Username |
| Password  | Service account password |

{% hint style="warning" %}
The Service account will need to be created in Microsoft 365 and will need to be enabled for Microsoft Teams. No administrative roles are needed.
{% endhint %}

**MFA cannot be enabled on this account.** We recommend creating a conditional access policy to block access to this account except for the following IP addresses for the data center location of your Landis Contact Center organization.

{% tabs %}
{% tab title="North America" %}
• 20.88.167.0/29

• 20.121.105.156
\
• 20.121.105.246
\
• 20.121.106.62
\
• 20.121.106.73
\
• 20.121.108.124
\
• 20.84.3.60
\
• 172.210.89.204
\
• 20.237.9.17
\
• 20.237.9.77
\
• 20.237.9.238
\
• 20.237.10.209
\
• 20.237.11.6
\
• 20.237.11.12
\
• 20.237.11.27
\
• 20.237.11.33
\
• 20.237.11.36
\
• 20.237.11.39
\
• 20.237.11.82
\
• 20.237.11.94
\
• 20.237.11.103
\
• 20.237.11.105
\
• 20.237.11.114
\
• 20.237.11.124
\
• 20.237.11.168
\
• 20.237.11.173
\
• 20.121.111.131
\
• 20.237.11.242
\
• 20.237.12.47
\
• 20.237.12.57
\
• 20.237.12.83
\
• 20.121.105.93
\
• 20.119.8.21
{% endtab %}

{% tab title="EMEA" %}
Additional Range will be required on 12/16/25

* 20.166.138.208/29

Current: 

* 20.166.208.247/32
* 20.166.209.166/32
* 20.166.210.4/32
* 20.166.210.25/32
* 20.166.210.32/32
* 20.166.210.232/32
* 20.166.212.162/32
* 20.166.212.168/32
* 20.166.212.178/32
* 20.166.212.191/32
* 20.166.212.199/32
* 20.166.212.207/32
* 20.166.212.241/32
* 20.166.212.254/32
* 20.166.213.2/32
* 20.166.213.18/32
* 20.166.213.27/32
* 20.166.213.31/32
* 20.166.211.44/32
* 20.166.211.64/32
* 20.166.211.68/32
* 20.166.211.212/32
* 20.166.212.1/32
* 20.166.212.5/32
* 20.166.212.30/32
* 20.166.212.32/32
* 20.166.212.59/32
* 20.166.212.64/32
* 20.166.212.68/32
* 20.166.212.81/32
* 20.166.212.87/32
* 20.166.212.94/32
* 20.166.212.97/32
* 20.166.212.98/32
* 20.166.212.148/32
* 20.166.212.151/32
* 20.166.212.162/32
* 20.166.212.168/32
* 20.166.212.178/32
* 20.166.212.191/32
* 20.166.212.199/32
* 20.166.212.207/32
* 20.166.212.241/32
* 20.166.212.254/32
* 20.166.213.2/32
* 20.166.213.18/32
* 20.166.213.27/32
* 20.166.213.31/32
* 20.166.213.50/32
* 20.166.213.97/32
* 20.166.213.113/32
* 20.166.213.138/32
* 20.166.213.157/32
* 20.166.213.161/32
* 20.107.224.3/32
  {% endtab %}
  {% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/appendix/presence-api-service-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.