Transfer to PSTN

When an IVR or call queue is configured to transfer calls to an external number, the number is required to be in E.164 format and the resource account assigned to the queue or IVR performing the transfer must have a Teams Phone Resource Account license and one of the following assigned:

• A Calling Plan license and a phone number assigned

• An Operator Connect phone number assigned

• If using Direct Routing, an online voice routing policy (phone number assignment is optional)