# Retrieve Stuck Live Calls

Sometimes calls do not alert agents due to unexpected events. To retrieve these calls:

Navigate to Contact Center Live Status | Live Calls

Select the appropriate call and click Force Pick Call. The call will be sent to the user selecting the pick call button using the alert method of the queue.

{% hint style="warning" %}
Users will need the "Force Pick Call" permission in a data access policy assigned to the queue.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/maintenance/retrieve-stuck-live-calls.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.