# Reroute on No Answer (RONA)

Reroute on no answer (RONA) is a feature that can be enabled on a voice queue that will automatically change an agent's status if they miss an alert. Typically, the agent would be placed into an unavailable agent status, but this is customizable. This feature prevents agents from continuing to be alerted if they are not available to answer calls because they have forgotten to change their agent status at the end of their shift etc. If an agent is automatically placed in a RONA agent status, they are able to manually change their agent status back to another status.

#### Reporting

Times Set to RONA column on the [Agent Summary](/reports/agent-summary.md) report will display the count of times the specified agent was automatically placed in a RONA agent status.

#### Enable RONA:

1. Configuration | Agent Status Profiles | Verify an agent status is selected for RONA. This is the Agent status that will be set when RONA is triggered for an agent.
2. Queues & IVRs | Queues | Edit a voice queue | Exception Handling tab | select RONA Enabled. Optional: Configure the minimum RONA alert time to change the agent to RONA status before reaching the queue alert timeout.


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