# Agent Details

Navigate to Analytics & Reports | Agent Details

Displays agent detail records from the agent perspective. Data Access Policies control what CDR data users can view. 

For report options (e.g., filtering), See [Report Options](https://cc.docs.landis.cloud/appendix/report-options)

| Column            | Description                                                               |
| ----------------- | ------------------------------------------------------------------------- |
| "..."             | Button that displays actions that can be performed on that record.        |
| Direction         | Direction of call (Inbound/Outbound).                                     |
| Start             | Start date/time of call.                                                  |
| End               | End date/time of call.                                                    |
| When              | Start time of call in relation to the current date/time.                  |
| Name              | Name of caller                                                            |
| Number            | Number of caller                                                          |
| Length            | Total call length (ring time plus talk time)                              |
| Ringing           | Amount of time the call was ringing the agent.                            |
| Talk Time         | Amount of time the agent and caller were connected.                       |
| Wrapup Time       | Amount of time the agent spent in wrapup.                                 |
| OU                | Displays the organization unit where the call detail record is stored.    |
| Agent Name        | Name of agent that connected with the caller.                             |
| Missed            | Displays if the agent missed the call.                                    |
| Rejected          | Displays if the agent rejected the call.                                  |
| Is Direct Call    | Displays if the call was a direct call (not a contact center queue call). |
| Connected         | Displays if the caller was connected to the agent.                        |
| Scenario Id       | Microsoft Teams Call ID                                                   |
| Average Sentiment | Average Sentiment for the call.                                           |