> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/agent-details.md). # Agent Details Navigate to Analytics & Reports | Agent Details Displays agent detail records from the agent perspective. Data Access Policies control what CDR data users can view. For report options (e.g., filtering), See [Report Options](/appendix/report-options.md) | Column | Description | | --------------------- | ------------------------------------------------------------------------------------------------------------------------------- | | "..." | Button that displays actions that can be performed on that record. | | Direction | Direction of interaction (Inbound/Outbound). | | Start | Start date/time of interaction. | | End | End date/time of interaction. | | When | Start time of interaction in relation to the current date/time. | | Contact Name | Name of contact | | Contact Id | Id of contact | | Length | Total interaction length (ring time plus handle time) | | Ringing | Amount of time the interaction was ringing the agent. | | Handle Time | Amount of time the agent and contact were connected. | | Wrapup Time | Amount of time the agent spent in wrapup. | | OU | Displays the organization unit where the interaction detail record is stored. | | Agent Name | Name of agent that connected with the contact. | | Missed | Displays if the agent missed the interaction. | | Short Missed | Displays if the agent was alerted less than the queue alert timeout. | | Rejected | Displays if the agent rejected the interaction. | | Is Direct Interaction | Displays if the interaction was a direct call. | | Connected | Displays if the contact was connected to the agent. | | Scenario Id | Unique Id of interaction | | To | Displays where an agent transferred the call | | Average Sentiment | Average Sentiment for the call. | | Score Status | Quality management score status. | | Data Value 01-20 | Value populated in the IVR for these fields. See [Data Collection](https://cc.docs.landis.cloud/administration/data-collection) | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cc.docs.landis.cloud/reports/agent-details.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.