Direction of call (Inbound/Outbound).
Start time of call in relation to the current date/time.
Total call length (ring time plus talk time)
Amount of time the call was ringing the agent.
Amount of time the agent and caller were connected.
Displays the organization unit where the call detail record is stored.
Name of agent that connected with the caller.
Displays if the agent missed the call.
Displays if the agent rejected the call.
Displays if the call was a direct call (not a contact center queue call).
Displays if the caller was connected to the agent.
Average Sentiment for the call.