Agent Details
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Displays agent detail records from the agent perspective. Data Access Policies control what CDR data users can view.
For report options (e.g., filtering), See Report Options
"..."
Button that displays actions that can be performed on that record.
Direction
Direction of call (Inbound/Outbound).
Start
Start date/time of call.
End
End date/time of call.
When
Start time of call in relation to the current date/time.
Name
Name of caller
Number
Number of caller
Length
Total call length (ring time plus talk time)
Ringing
Amount of time the call was ringing the agent.
Talk Time
Amount of time the agent and caller were connected.
OU
Displays the organization unit where the call detail record is stored.
Agent Name
Name of agent that connected with the caller.
Missed
Displays if the agent missed the call.
Rejected
Displays if the agent rejected the call.
Is Direct Call
Displays if the call was a direct call (not a contact center queue call).
Connected
Displays if the caller was connected to the agent.
Scenario Id
Microsoft Teams Call ID
Average Sentiment
Average Sentiment for the call.
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