# Agent Details

Navigate to Analytics & Reports | Agent Details

Displays agent detail records from the agent perspective. Data Access Policies control what CDR data users can view. 

For report options (e.g., filtering), See [Report Options](/appendix/report-options.md)

| Column            | Description                                                               |
| ----------------- | ------------------------------------------------------------------------- |
| "..."             | Button that displays actions that can be performed on that record.        |
| Direction         | Direction of call (Inbound/Outbound).                                     |
| Start             | Start date/time of call.                                                  |
| End               | End date/time of call.                                                    |
| When              | Start time of call in relation to the current date/time.                  |
| Name              | Name of caller                                                            |
| Number            | Number of caller                                                          |
| Length            | Total call length (ring time plus talk time)                              |
| Ringing           | Amount of time the call was ringing the agent.                            |
| Talk Time         | Amount of time the agent and caller were connected.                       |
| Wrapup Time       | Amount of time the agent spent in wrapup.                                 |
| OU                | Displays the organization unit where the call detail record is stored.    |
| Agent Name        | Name of agent that connected with the caller.                             |
| Missed            | Displays if the agent missed the call.                                    |
| Rejected          | Displays if the agent rejected the call.                                  |
| Is Direct Call    | Displays if the call was a direct call (not a contact center queue call). |
| Connected         | Displays if the caller was connected to the agent.                        |
| Scenario Id       | Microsoft Teams Call ID                                                   |
| Average Sentiment | Average Sentiment for the call.                                           |


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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/reports/agent-details.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.