IVR Summary

Navigate to Analytics & Reports | IVR Summary

Displays a summary of historical stats for each IVR.

For report options (e.g., filtering), See Report Options

Column	Description
"..."	Button that displays actions that can be performed on that record.
IVR Name	Name of IVR.
Total Call Count	Total amount of calls connected to IVR.
Transferred Call Count	Total amount of calls transferred out of the IVR.
Transferred Call Percent	Percentage of calls that were transferred out of the IVR from total call count.
Average Time In IVR	Average amount of time callers spent inside the IVR.