IVR Summary
Navigate to Analytics & Reports | IVR Summary
Displays a summary of historical stats for each IVR.
An IVR name can be selected which will open the IVR details report with the appropriate filters.
Column | Description |
---|---|
IVR Name | Name of IVR. |
Total Call Count | Total amount of calls connected to IVR. |
Transferred Call Count | Total amount of calls transferred out of the IVR. |
Transferred Call Percent | Percentage of calls that were transferred out of the IVR from total call count. |
Average Time In IVR | Average amount of time callers spent inside the IVR. |
Last updated