IVR Summary

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Displays a summary of historical stats for each IVR.

For report options (e.g., filtering), See Report Options

The report footer displays totals for the columns.

Column	Description
"..."	Button that displays actions that can be performed on that record.
IVR Name	Name of IVR.
Total Count	Total amount of interactions connected to IVR.
Transferred Count	Total amount of interactions transferred out of the IVR.
Transferred Percent	Percentage of interactions that were transferred out of the IVR from total interactions count.
Average Time In IVR	Average amount of time contacts spent inside the IVR.
Requested Callbacks	Count of callbacks requested.