Landis Contact Center for Microsoft Teams
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Navigate to Analytics & Reports | IVR Summary
Displays a summary of historical stats for each IVR.
An IVR name can be selected which will open the IVR details report with the appropriate filters.
Name of IVR.
Total Call Count
Total amount of calls connected to IVR.
Transferred Call Count
Total amount of calls transferred out of the IVR.
Transferred Call Percent
Percentage of calls that were transferred out of the IVR from total call count.
Average Time In IVR
Average amount of time callers spent inside the IVR.