IVR Summary
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Navigate to Analytics & Reports | IVR Summary
Displays a summary of historical stats for each IVR.
For report options (e.g., filtering), See
"..."
Button that displays actions that can be performed on that record.
IVR Name
Name of IVR.
Total Call Count
Total amount of calls connected to IVR.
Transferred Call Count
Total amount of calls transferred out of the IVR.
Transferred Call Percent
Percentage of calls that were transferred out of the IVR from total call count.
Average Time In IVR
Average amount of time callers spent inside the IVR.