# Event Webhook

When a new call enters a queue, there is an abandoned call, or a call is ended, an HTTP post request can be sent to a URL. This can be used to trigger Power Automate to perform an action.

Specific data is also included in the HTTP post:

New Queue Call

* EventName
* ScenarioId
* CallStartDateTime
* RemotePartyName
* RemotePartyUri
* RemotePartyNumber
* RemotePartyId
* QueueDisplayName
* CallsInQueue
* NumberOfAvailableAgents

\
Abandoned Call

* EventName
* ScenarioId
* QueueDisplayName
* RemotePartyName
* RemotePartyUri
* RemotePartyNumber
* RemotePartyId
* CallStartDateTime
* CallEndDateTime
* CallLength
* CallbackRequested
* VoicemailRequested

End Call 

* EventName
* ScenarioId
* QueueDisplayName
* RemotePartyName
* RemotePartyUri
* RemotePartyNumber
* RemotePartyId
* CallStartDateTime
* CallEndDateTime
* CallLength
* AgentUPN
* TalkTime
* WaitTime
* CallbackRequested
* VoicemailRequested
* TimedOut
* Abandoned
* ServiceLevelAchieved

## Create a trigger in Power Automate:

New blank Automated cloud flow | Skip Wizard (Do not specify a trigger in the wizard) | Search and select "When a HTTP request is received"

Open a new browser tab | Contact Center Administration | Queues/Teams | Queue Actions | Edit | Integrations | Copy JSON Schema for desired webhook | Paste the JSON Schema into the "Request Body JSON Schema" field in your Flow.

Create your action | save

Expand the "When a HTTP request is received" trigger | Copy the HTTP post URL | Paste the HTTP post URL in the desired Webhook URL field in the contact center queue Integration tab.


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