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Set Up Sentiment Analysis

Set up policy call recording for each user. See Set Up Policy Call Recording​
Edit the Call Setting Policy assigned to the direct call records group and/or queues. Select the option to enable sentiment. 
Recording does not need to be enabled on the call setting policy for sentiment analysis to function.
  In your Azure admin portal, create a new resource in the East US region for "Azure AI services multi-service account”. Copy the API key and Endpoint for the resource.
  Navigate to Contact Center | Administration | Settings | External Services tab. Enter the API key in the Speech Recognition API Key field and Text Analytics API Key field. Enter the endpoint in the Text Analytics API Endpoint field.
Last modified 4mo ago