Users
This is where you enabled Azure AD users for contact center.
Navigate to Configuration | Users | Edit
Field | Description |
---|---|
Name | Name of user |
Surname | Surname of user |
Email Address | Email address of user |
Phone Number | Phone number of user |
Username | Username of user |
Password | Set password for user account |
Change Password on next login | Will prompt user to change password next time the user logs into contact center |
Send Activation Email | Sends contact center activation email to user |
Active | If enabled, user can log into Contact center. If disabled, user is denied access |
Lockout enabled | Enables password lockout policy |
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