Users

This is where you enabled Azure AD users for contact center.

Navigate to Configuration | Users | Edit

User Information

Field	Description
Name	Name of user
Surname	Surname of user
Email Address	Email address of user
Phone Number	Phone number of user
Username	Username of user
Password	Set password for user account
Change Password on next login	Will prompt user to change password next time the user logs into contact center
Send Activation Email	Sends contact center activation email to user
Active	If enabled, user can log into Contact center. If disabled, user is denied access
Lockout enabled	Enables password lockout policy

Roles

Default roles are Admin, Manager, and User. The role specifies what part of the application the user can access. See Roles

Additional roles can be created to suite your particular needs.

Contact Center Settings

Settings	Description
Direct Call Records Groups	Object where the users's direct call records are stored.

Skills

See Skills based Routing

Organization Units

View OU permissions for the user. See Organization Units