Users
This is where you enabled Azure AD users for contact center.
Setting
Description
Settings
Description
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This is where you enabled Azure AD users for contact center.
Navigate to Configuration | Users | Edit
Name
Name of user
Surname
Surname of user
Email Address
Email address of user
Phone Number
Phone number of user
Username
Username of user
Public display name
Agent's name displayed to external chat users
Send Activation Email
Sends contact center activation email to user
Active
If enabled, user can log into Contact center. If disabled, user is denied access
Lockout enabled
Enables password lockout policy
Default roles are Admin, Manager, and User. The role specifies what part of the application the user can access. See Roles
Additional roles can be created to suite your particular needs.
Direct Call Records Groups
Object where the users direct call records are stored. See Direct Call Records Groups
Select the checkbox beside a queue to assign the user as an agent for that queue. A user can be assigned to multiple queues.
Skills queues will not be available to assign to the user in this list. Use the skills tab.
View OU permissions for the user. See Organization Units
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