Users

This is where you enabled Azure AD users for contact center.

Navigate to Configuration | Users | Edit

Field
Description

Name

Name of user

Surname

Surname of user

Email Address

Email address of user

Phone Number

Phone number of user

Username

Username of user

Password

Set password for user account

Change Password on next login

Will prompt user to change password next time the user logs into contact center

Send Activation Email

Sends contact center activation email to user

Active

If enabled, user can log into Contact center. If disabled, user is denied access

Lockout enabled

Enables password lockout policy

Last updated