Users

This is where you enabled Azure AD users for contact center.
Navigate to Configuration | Users | Edit
User Information
Roles
Contact Center Settings
Skills
Organization Units
Field
Description
Name
Name of user
Surname
Surname of user
Email Address
Email address of user
Phone Number
Phone number of user
Username
Username of user
Password
Set password for user account
Change Password on next login
Will prompt user to change password next time the user logs into contact center
Send Activation Email
Sends contact center activation email to user
Active
If enabled, user can log into Contact center. If disabled, user is denied access
Lockout enabled
Enables password lockout policy
Default roles are Admin, Manager, and User. The role specifies what part of the application the user can access. See Roles
Additional roles can be created to suite your particular needs.
Settings
Description
Direct Call Records Groups
Object where the users's direct call records are stored.
View OU permissions for the user. See Organization Units
Last modified 30d ago