# Users

Navigate to Configuration | Users | Edit

{% tabs %}
{% tab title="User Information" %}

| Field                 | Description                                                                       |
| --------------------- | --------------------------------------------------------------------------------- |
| Name                  | Name of user                                                                      |
| Surname               | Surname of user                                                                   |
| Email Address         | Email address of user                                                             |
| Phone Number          | Phone number of user                                                              |
| Username              | Username of user                                                                  |
| Public display name   | Agent's name displayed to external chat users                                     |
| Send Activation Email | Sends contact center activation email to user                                     |
| Active                | If enabled, user can log into Contact center.  If disabled, user is denied access |
| Lockout enabled       | Enables password lockout policy                                                   |
| {% endtab %}          |                                                                                   |

{% tab title="Roles" %}
Default roles are Admin, Manager, and User.  The role specifies what part of the application the user can access. See [Roles](/administration/roles.md)

{% hint style="info" %}
Additional roles can be created to suite your particular needs.
{% endhint %}
{% endtab %}

{% tab title="Contact Center Settings" %}

| Settings                   | Description                                              |
| -------------------------- | -------------------------------------------------------- |
| Direct Call Records Groups | Object where the users's direct call records are stored. |
| {% endtab %}               |                                                          |

{% tab title="Skills" %}
See [Skills based Routing](/appendix/skills-based-routing.md)
{% endtab %}

{% tab title="Organization Units" %}
View OU permissions for the user. See [Organization Units](/administration/organizational-units.md)
{% endtab %}
{% endtabs %}


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```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.