> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/queue-summary.md). # Queue Summary Navigate to Analytics & Reports | Queue Summary Displays a summary of historical stats for each queue and a graph of inbound interaction count by day. For report options (e.g., filtering), See [Report Options](/appendix/report-options.md) The report footer displays totals for the columns. | Column | Description | | -------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- | | "..." | Button that displays actions that can be performed on that record. | | Queue Name | Name of Queue | | Total Count | Total amount of interactions | | Accepted Count | Total amount of interactions accepted by an agent | | Unaccepted Count | Total amount of interactions that were not accepted by an agent. | | Abandoned Count | Total amount of Interactions where the contact disconnected when waiting in queue. | | Abandoned Percent | Percentage of abandoned interactions from total interaction count. | | Timeout Count | Total amount of interactions that timed out in the queue. | | Timeout With No Available Agents Count | Total amount of interactions that timed out immediately because no agents were either signed into the queue or had an available agent status. | | Callbacks Count | Total amount of interactions that requested a call back | | Breakout Count | Total amount of interactions that requested to breakout of the queue. | | Outside Business Hours Count | Total amount of interactions that were outside business hours based on a business hours set assigned to the queue. | | On Holiday Hours Count | Total amount of interactions that were during a holiday hours set assigned to the queue. | | Service Level | Percentage of interactions that met the specified queue service level | | Average Handle Time | Average amount of time an agent and caller were connected. | | Average Wait Time | Average amount of time a caller has waited in the queue before connecting with an agent | | Average Wrapup Time | Average amount of time the agents have spend in wrapup. | | Inbound Queue Count | Total inbound queue interactions | | Outbound Count | Total outbound queue interactions | | Requested Callbacks | Number of contacts that have requested a callback that have not been completed. | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cc.docs.landis.cloud/reports/queue-summary.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.