# Queue Summary Navigate to Analytics & Reports | Queue Summary Displays a summary of historical stats for each queue and a graph of inbound call count by day. For report options (e.g., filtering), See [Report Options](/appendix/report-options.md) The report footer displays totals for the columns. | Column | Description | | ------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | | "..." | Button that displays actions that can be performed on that record. | | Queue Name | Name of Queue | | Total Call Count | Total amount of calls | | Answered Call Count | Total amount of calls answered by an agent | | Unanswered Call Count | Total amount of calls that were not answered by an agent. | | Abandoned Call Count | Total amount of calls where the caller disconnected when waiting in queue. | | Abandoned Call Percent | Percentage of abandoned calls from total call count. | | Queue Timeout Call Count | Total amount of calls that timed out in the queue. | | Queue Timeout With No Available Agents Call Count | Total amount of calls that timed out immediately because no agents were either signed into the queue or had an available agent status. | | Callbacks Call Count | Total amount of calls that requested a call back | | Breakout Call Count | Total amount of calls that requested to breakout of the queue. | | Outside Business Hours Call Count | Total amount of calls that were outside business hours based on a business hours set assigned to the queue. | | On Holiday Hours Call Count | Total amount of calls that were during a holiday hours set assigned to the queue. | | Service Level | Percentage of calls that met the specified queue service level | | Average Talk Time | Average amount of time an agent and caller were connected. | | Average Wait Time | Average amount of time a caller has waited in the queue before connecting with an agent | | Average Wrapup Time | Average amount of time the agents have spend in wrapup. | | Inbound Queue Call Count | Total inbound queue calls | | Outbound Call Count | Total outbound queue calls | | Requested Callbacks | Number of callers that have requested a callback that have not been completed. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cc.docs.landis.cloud/reports/queue-summary.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.