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Abandoned Calls

Navigate to Analytics & Reports | Abandoned Calls
Displays a list of abandoned call details.
Column
Description
Direction
Direction of call (Inbound/Outbound).
Start
Start date/time of call.
End
End date/time of call.
Callback
Displays if the caller requested a callback. Agents can complete the callback by selecting the icon.
Caller Name
Name of caller.
Caller Number
Number of caller.
Queue/Team
Name of Queue
Length
Total length of call (wait time)
Ringing
Total time the call was alerting agents.
Leave Reason
Reason why caller abandoned.
OU
Displays the organization unit where the call detail record is stored.
OU Path
Displays the organization unit path where the call detail record is stored.
Scenario Id
Microsoft Teams Call ID
Last modified 1yr ago