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Abandoned Calls
Navigate to Analytics & Reports | Abandoned Calls
Displays a list of abandoned call details.
Column | Description |
Direction | Direction of call (Inbound/Outbound). |
Start | Start date/time of call. |
End | End date/time of call. |
Callback | Displays if the caller requested a callback. Agents can complete the callback by selecting the icon. |
Caller Name | Name of caller. |
Caller Number | Number of caller. |
Queue/Team | Name of Queue |
Length | Total length of call (wait time) |
Ringing | Total time the call was alerting agents. |
Leave Reason | Reason why caller abandoned. |
OU | Displays the organization unit where the call detail record is stored. |
OU Path | Displays the organization unit path where the call detail record is stored. |
Scenario Id | Microsoft Teams Call ID |
Last modified 1yr ago