Abandoned Calls

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Displays a list of abandoned call details.

Column	Description
Direction	Direction of call (Inbound/Outbound).
Start	Start date/time of call.
End	End date/time of call.
Callback	Displays if the caller requested a callback. Agents can complete the callback by selecting the icon.
Caller Name	Name of caller.
Caller Number	Number of caller.
Queue/Team	Name of Queue
Length	Total length of call (wait time)
Ringing	Total time the call was alerting agents.
Leave Reason	Reason why caller abandoned.
OU	Displays the organization unit where the call detail record is stored.
OU Path	Displays the organization unit path where the call detail record is stored.
Scenario Id	Microsoft Teams Call ID