Landis Contact Center for Microsoft Teams
  • About
  • Getting Started
  • Setup
    • Organization Settings
    • Set Up Users
    • Set Up Queue
      • Calling Queue
      • Chat Queue
        • Web Chat
    • Set Up IVR
    • Set Up Queue or IVR Resource Account
      • Option 1: Teams Admin Center
      • Option 2: Contact Center (Preview)
    • Set Up Policy Call Recording
    • Set Up Sentiment Analysis
    • Set Up Business Hours Sets
    • Set Up Holiday Hours Sets
    • Set Up Organization Units
    • Set Up Wall boards
    • Set Up Wrap-Up Question Set
    • Set Up Scheduled Reports
    • Set Up Auto Attendant [Teams]
    • Install Teams App
    • Failover Options
  • Daily Usage
    • Agent
      • My Settings
      • Agent Panel
      • Transferring Calls
    • Supervisor / Manager
      • Monitor Live Calls
        • Call Barge
        • Pick Call
        • Listen In
        • Whisper In
      • Listen to Recordings
      • Manage Agent Status
      • Manage Agent Queue Sign-ins
  • Analytics & Reports
    • Home
    • Dashboard
    • Live Calls
    • Queue Status
    • Agent Status
    • Wallboards
    • Queue Summary
    • Agent Summary
    • IVR Summary
    • Queue Details
    • Agent Details
    • IVR Details
    • Recordings
    • Abandoned Calls
    • Queue Calls by Hour
    • Agent Timeline
    • Wrap Up Answers
    • Callback Requests
    • Data Collection Records
    • Call Details
  • Administration
    • Call Settings Policies
    • Data Access Policies
    • Data Collection
    • Direct Call Records Groups
    • Organization Units
    • Queue and IVR Access Control
    • Roles
    • Settings
    • Users
    • Webhooks
  • Maintenance
    • Delete Stuck Live Calls
    • Retrieve Stuck Live Calls
    • Delete Stuck Agent Panel Calls
    • Diagnostics
    • Audit Logs
  • Appendix
    • Agent Status Profiles
    • App Service Information
    • Audio Prompts
      • Audio Files
    • Call Popup
    • Call Loop Detection
    • Create Resource Account Using PowerShell
    • Event Webhook
    • External Recording/audio prompt Storage
    • Feature States
    • Hang Up
    • Integration Permissions
    • IVR Data Dip Power Automate Flow Configuration
    • JSON IVR Design (deprecated)
    • Languages
    • Microsoft Azure Cognitive Services
    • Presence API Service Account
    • Queue Alerting Type
    • Queue Call Back
    • Queue Priority
    • Queue Routing Type
    • Remove Contact Center
    • Report Options
      • Search
      • Date Range Selector
      • Export to Excel
      • Add Filters
      • Edit Columns
    • Reroute on No Answer (RONA)
    • Skills Based Routing
      • Skill Category
      • User Skills
      • Queue Skills
    • Skype for Business Hybrid
    • Teams API Service Account
    • Teams Presence Based Routing
    • Terms and Conditions
    • Timezone Reference
    • Transfer to PSTN
    • Trial Expiration
  • Definitions
    • [Contact Center] Service
    • [Contact Center] Organization
  • Service Health
    • Current Incidents
    • Incident Reports
  • What's new in Contact Center
Powered by GitBook
On this page
  • Web chat is in Preview.
  • Setup Web Chat

Was this helpful?

  1. Setup
  2. Set Up Queue
  3. Chat Queue

Web Chat

Last updated 7 days ago

Was this helpful?

Web chat is in .

At this time Webchat is only supported for Landis Contact Center Organizations hosted in North America.

Setup Web Chat

  1. Choose where you want to host your chat widget.

  2. Queues & IVRs | Connectors | Chat Links | Add

Options
Description

Name

Name of Chat Link

Description

Description of Chat Link (Optional)

Interaction Object

Name of chat queue where the chats will be handled

Service Account Id

Hostnames

Hostname of website

  1. Save the chat link

  2. Select the chat link created above | Edit

  3. Use the code supplied in the Widget Information block to implement web chat on your website or see example custom styles below.

<div id="chat-container"></div>
<script>
    var landisChatConfig = {
        titleText: "Custom Chat Title",
        customStyles: {
            brandColor: "#b23a03",
            textColor: "#e8713a",
            backgroundColor: "#fff",
            buttonBottomPosition: "2rem",
            buttonRightPosition: "2rem",
            buttonSize: "4rem"
        }
    };
</script>
<script src="https://stlccpublicprodeastus.blob.core.windows.net/contactcenter/chat/landischatwidget-latest.js"
    widgetId="00000000-0000-0000-0000-000000000000" widgetPass="00000000-0000-0000-0000-000000000000"></script>

Entra object ID of Service account created in step 2 of setup

Preview
chat queue