Wrap Up Answers

Navigate to Analytics & Reports | Wrap-up Answers | Select a wrap-up question set

Column	Description
Start	Start date/time of call.
End	End date/time of call.
When	Start time of call in relation to the current date/time.
Caller Name	Name of caller
Caller Number	Number of caller
Agent	Name of agent that connected with the caller.
Queue	Name of Queue
Wait Time	Amount of time the caller has waited in the queue before connecting with the agent
Talk Time	Amount of time the agent and caller were connected.
Question 1	Question 1 Wrap-up answer
Question 2	Question 2 Wrap-up answer
Question 3	Question 3 Wrap-up answer
Question 4	Question 4 Wrap-up answer
Question 5	Question 5 Wrap-up answer
Scenario Id	Microsoft Teams Call ID