Wrap Up Answers

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Column	Description
"..."	Button that displays actions that can be performed on that record.
Start	Start date/time of interaction.
End	End date/time of interaction.
When	Start time of interaction in relation to the current date/time.
Contact Name	Name of contact
Contact Id	Id of contact
Agent	Name of agent that connected with the contact.
Queue	Name of Queue
Wait Time	Amount of time the contact has waited in the queue before connecting with the agent
Handle Time	Amount of time the agent and contact were connected.
Question 1 - 10	Question 1 - 10 Wrap-up answers
Scenario Id	Unique Id of interaction.