Landis Contact Center for Microsoft Teams
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About
Getting Started
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IVR Data Dip Power Automate Flow Configuration
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Microsoft Azure Cognitive Services
Presence API Service Account
Queue Alerting Type
Queue Call Back
Queue Routing Type
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Skills Based Routing
Skype for Business Hybrid
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Teams Presence Based Routing
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Queue Call Back

If a caller selects the key to request a call back, the callback message will play and the call will disconnect. The call will be listed in the abandoned calls report with Callback flagged. Once the Callback has been completed, an agent can select the Callback button to mark the callback as complete.
Last modified 1yr ago