# Queue Call Back

If a caller selects the key to request a call back, the callback message will play and the call will disconnect. The call will be listed in the abandoned calls report with Callback flagged. Once the Callback has been completed, an agent can select the Callback button to mark the callback as complete.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://cc.docs.landis.cloud/appendix/callback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.