Landis Contact Center for Microsoft Teams

About
Getting Started
Setup
Daily Usage
- Agent
  My Settings
  Agent Panel
  Transferring Calls
- Supervisor / Manager
  Monitor Live Calls
  Call Barge
  Pick Call
  Listen In
  Whisper In
  Listen to Recordings
  Manage Agent Status
  Manage Agent Queue Sign-ins
Analytics & Reports
Administration
Maintenance
Appendix
Definitions
- [Contact Center] Service
- [Contact Center] Organization
Service Health
- Current Incidents
- Incident Reports
What's new in Contact Center

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Appendix

Report Options

Add Filters

Last updated 1 month ago

The option to apply Filters are found on most reports. Select the filters you would like to apply and click Apply.

On the top of the report a banner will appear and display the applied filters. Use the X buttons to clear the filter.