Wallboards

Navigate to Wallboards | Select a wallboard

Wallboards display data for today and will reset at midnight.

Column
Description

In Queue

Total number of calls in Queue

Ringing

Number of calls alerting an agent

Live

Number of calls currently connected to an agent

Longest In Queue

Time the longest waiting call has been waiting in queue

Service Level

Percentage of calls that have met the specified service level

Agents Signed In

Number of agents currently signed into the queue

Agents Available

Number of agents that are signed into the queue and in an available agent status

Calls

Total number of calls for today

Avg Handle

Average handle time of calls for today

Abandoned

Number of Abandoned calls for today

Requested Callbacks

Number of callers that have requested a callback that have not been completed.

Last updated

Was this helpful?