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Wallboards
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Column | Description |
In Queue | Total number of calls in Queue |
Ringing | Number of calls alerting an agent |
Live | Number of calls currently connected to an agent |
Longest In Queue | Time the longest waiting call has been waiting in queue |
Service Level | Percentage of calls that have met the specified service level |
Agents Signed In | Number of agents currently signed into the queue |
Calls | Total number of calls for today |
Avg Handle | Average handle time of calls for today |
Abandoned | Number of Abandoned calls for today |
Last modified 2yr ago