# Wallboards

Navigate to Wallboards | Select a wallboard

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Wallboards display data for today and will reset at midnight.
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| Column              | Description                                                                      |
| ------------------- | -------------------------------------------------------------------------------- |
| In Queue            | Total number of calls in Queue                                                   |
| Ringing             | Number of calls alerting an agent                                                |
| Live                | Number of calls currently connected to an agent                                  |
| Longest In Queue    | Time the longest waiting call has been waiting in queue                          |
| Service Level       | Percentage of calls that have met the specified service level                    |
| Agents Signed In    | Number of agents currently signed into the queue                                 |
| Agents Available    | Number of agents that are signed into the queue and in an available agent status |
| Calls               | Total number of calls for today                                                  |
| Avg Handle          | Average handle time of calls for today                                           |
| Abandoned           | Number of Abandoned calls for today                                              |
| Requested Callbacks | Number of callers that have requested a callback that have not been completed.   |