Wallboards

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Wallboards display data for today and will reset at midnight.

Column	Description
In Queue	Total number of interactions in Queue
Ringing	Number of interactions alerting an agent
Live	Number of interactions currently connected to an agent
Longest Waiting	Time the longest waiting interaction has been waiting in queue
Service Level	Percentage of interactions that have met the specified service level
Agents Signed In	Number of agents currently signed into the queue
Agents Available	Number of agents that are signed into the queue and in an available agent status
Interactions	Total number of interactions for today
Avg Handle	Average handle time of interactions for today
Abandoned	Number of Abandoned interactions for today
Requested Callbacks	Number of contacts that have requested a callback that have not been completed.