Wallboards

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ColumnDescription

In Queue

Total number of calls in Queue

Ringing

Number of calls alerting an agent

Live

Number of calls currently connected to an agent

Longest In Queue

Time the longest waiting call has been waiting in queue

Service Level

Percentage of calls that have met the specified service level

Agents Signed In

Number of agents currently signed into the queue

Calls

Total number of calls for today

Avg Handle

Average handle time of calls for today

Abandoned

Number of Abandoned calls for today

Last updated