> For the complete documentation index, see [llms.txt](https://cc.docs.landis.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cc.docs.landis.cloud/reports/wallboards.md).

# Wallboards

Navigate to Wallboards | Select a wallboard

{% hint style="info" %}
Wallboards display data for today and will reset at midnight.
{% endhint %}

| Column              | Description                                                                      |
| ------------------- | -------------------------------------------------------------------------------- |
| In Queue            | Total number of interactions in Queue                                            |
| Ringing             | Number of interactions alerting an agent                                         |
| Live                | Number of interactions currently connected to an agent                           |
| Longest Waiting     | Time the longest waiting interaction has been waiting in queue                   |
| Service Level       | Percentage of interactions that have met the specified service level             |
| Agents Signed In    | Number of agents currently signed into the queue                                 |
| Agents Available    | Number of agents that are signed into the queue and in an available agent status |
| Interactions        | Total number of interactions for today                                           |
| Avg Handle          | Average handle time of interactions for today                                    |
| Abandoned           | Number of Abandoned interactions for today                                       |
| Requested Callbacks | Number of contacts that have requested a callback that have not been completed.  |


---

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