Wallboards

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Wallboards display data for today and will reset at midnight.

Column	Description
In Queue	Total number of calls in Queue
Ringing	Number of calls alerting an agent
Live	Number of calls currently connected to an agent
Longest In Queue	Time the longest waiting call has been waiting in queue
Service Level	Percentage of calls that have met the specified service level
Agents Signed In	Number of agents currently signed into the queue
Agents Available	Number of agents that are signed into the queue and in an available agent status
Calls	Total number of calls for today
Avg Handle	Average handle time of calls for today
Abandoned	Number of Abandoned calls for today
Requested Callbacks	Number of callers that have requested a callback that have not been completed.