# Call Loop Detection A call loop occurs when a call is transferred from a queue or IVR and reconnects to the same queue or IVR within 5 seconds. When a call loop is detected, the call is automatically terminated. For users with the admin role, an alert notification will appear in the portal and a notification email will be received. In most cases, call loops result from a call flow misconfiguration and will require a contact center admin to review the call flow and correct any problems. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://cc.docs.landis.cloud/appendix/call-loop-detection.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.