# Queue Skills

Navigate to Queues & IVRs | Queues | Select queue | Edit | Enable Skills Routing | Select Routing Type.

Routing types for Skills:

| Routing Type | Description                                                                                                                                 |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------------------- |
| Serial       | Alerts are sent to agents based on best match to least match. In case of equal agents, they are alerted in a system generated random order. |
| Longest Idle | Alerts are sent to agents based on best match to least match. In case of equal agents, they are alerted based on longest idle.              |

Navigate to the skills tab | select the required skill category(s) | On a scale of 1 - 1000, set the level of importance for each skill category in the field below each category.

{% hint style="info" %}
More than one skill category can be set to a high level of importance. For example, you would like to route all calls to an English speaking agent in the sales department.
{% endhint %}


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